How to change shipping address
Change the shipping address of your Tiptrans account yourself on the Account page, once every 180 days. The steps, the rules for the new address, what happens next, and what to do when the change is blocked.
You change your shipping address, the address we deliver your packages to, yourself on the Account page of your Tiptrans account. You can do it once every 180 days, and the new address applies to the shipments you request afterwards.
- Sign in at Sign in. The Account page opens. If you are on another page, click Account in the menu.
- In the Your shipping address box, click Change address.
- If the window shows the address form, continue. If it says Address cannot be changed online, see "If the address isn't changed" below.
- Edit the fields: Company, Address – 1st line, Address – 2nd line (optional), Postcode, City, Country, State (only for countries with states) and Phone. Your First name and Last name are shown but can't be changed.
- Click Save address. You see Shipping address updated.
Write the address in Latin characters only. Each address line, the city and the phone number can have at most 35 characters, and no field can contain a web address. If a field breaks these rules, you see Sorry, you've entered the wrong data. and nothing is saved.
What happens next
- The new address is used from your next shipment. A package that has already shipped keeps its address. See Can I change or stop a shipment after dispatch?
- The 180 days start again from this change. Changes our support team makes for you count too.
- Your billing address, the one on your invoices, stays as it is. To change it, contact us.
- If you pay by PayPal, your PayPal address must match your Tiptrans address. See PayPal and card payments.
Rules for the new address
For the rules (once every 180 days, a permanent address only, no other forwarders or PO boxes), see Can I change my email, name or other account details?
If the address isn't changed
| What you see | Why | What to do |
|---|---|---|
| Address changes are allowed only once every 180 days. | The address was changed less than 180 days ago. | Wait until 180 days have passed. To ship a package elsewhere in the meantime, use Drop Shipping. To change only your phone number, contact us. |
| Your PayPal-funded balance is tied to your current address. We need to refund it first before the address can be changed. | Your balance includes money from PayPal top-ups of the last 180 days. | Contact us. We refund the PayPal part of your balance, then you can change the address. See Can I get my balance refunded? |
| The Country field is grayed out, with If you need to change the country, please contact us. | You have packages in a warehouse. | You can still change the rest of the address. To change the country, contact us. |
| The address cannot be changed because these packages have an active shipment request: … | A dispatch request is open for the listed packages. | Wait until they have shipped, or ask us to cancel the request (a $1 cancellation fee applies unless the mistake was ours), then try again. |
| Your current address cannot be changed online. Please contact support so we can check it. | Your current address is incomplete. | Contact us. |
| Address cannot be changed right now. Please contact support. or Address cannot be saved right now. Please contact support. | A technical problem on our side. | Try again later. If it happens again, contact us. |
| No address changes to save. | The form has no changes. | Nothing to do. |
If the box says Your shipping address is missing, please fill this form., your account has no shipping address yet. Fill in the form and click Save. This first address doesn't count as a change.
Changing the address through support
If you can't change the address online, write to us through Contact us from the email address registered to your account. Send:
- your full current address, so we can confirm you have access to the account,
- your full new address: address line 1, address line 2, postcode, city, state (if any), country and phone number.
Our team checks the details and updates the address. The 180-day rule applies here too, except for a change of only the phone number.