How to request invoice removal from a package
Order the Remove invoices special request from the package page in your Tiptrans account to have the seller's invoices taken out of and off a package before you ship it. Steps and what happens next.
Order Remove invoices when you don't want the seller's invoices to travel with your package, for example when it is a gift. The warehouse removes the original invoices from outside and inside the package. You need the package in your account and enough balance to cover the fee, and you must order it before you request dispatch.
- Sign in to your account at Sign in and open Packages & Shipments.
- Click the ID of the package, for example #1234A.
- Open the Special request tab.
- Click Remove invoices. The fee for your plan is shown next to the name.
There is no form and no confirmation step. The request is placed and the fee is deducted as soon as you click Remove invoices, and you see New Special Request created.
If Remove invoices is not a link, you can't order it right now. Usually your balance is too low (the tile then shows You don't have enough funds in your account and a Top up link), the package is locked by a dispatch request or another request such as a consolidation, a repack or a shrink, or a Remove invoices request for this package is already open.
What happens next
- The request appears in the History table on the Special request tab with the status Submitted by customer.
- We email you each time the status of the request changes.
- You don't have to wait for the request to finish. You can request dispatch while it is open, and we always remove the invoices before the package ships. See How to dispatch a package.
- When the request is Finished, the invoices have been removed.
For the fee and what the service covers, see Can my package be repacked or shrunk? For how long it takes, see Processing times explained. To cancel while the request is still Submitted by customer, see How to cancel or edit a special request.