How to request a package collection
Order the Pick up package request on the Service Order page of your Tiptrans account to have us collect a package from a seller, supplier or pick-up point and bring it to your warehouse. What to include, how the price is confirmed and what happens next.
To have us collect a package from a seller, a supplier or a pick-up point and bring it into your Tiptrans account, order the Pick up package request on the Service Order page. You need a Tiptrans account and enough balance for the request fee. We then quote the cost of getting the package to the warehouse, and we arrange the collection after you confirm it.
Before you order, check that we can collect from that place and that the item can be shipped. See Can Tiptrans collect a package for me? and Prohibited and restricted items.
Order the collection
- Sign in to your account at Sign in and open Service Order.
- Click Pick up package. The request fee is shown next to the name.
- Under Assign a name to your request, enter a short subject, for example "Pickup from my supplier".
- Under Describe your request, give all the details listed below. The description must be at least 20 characters long.
- If the form shows Attach a file, click Choose file to add documents such as the seller's invoice or the carrier's collection notice.
- Click Continue.
If Pick up package is not a link, your balance is too low for the request fee. The tile then shows You don't have enough funds in your account and a Top up link. See How to top up balance.
What to include
| Detail | What to write |
|---|---|
| Warehouse | The Tiptrans warehouse the package should go to, usually the one nearest the pickup address |
| Pickup address | The full address of the seller, supplier, pick-up shop or Packstation. For a pick-up point, give the address of the pick-up point, not the seller's. |
| Contact | The name and phone number of the person or shop that hands over the package, and from when it is ready |
| Package | The number of boxes, the size (length, width, height) and weight of each box, and what is inside |
| Collection details | Anything the seller or carrier gave you, such as a pickup code, an order number or the sales terms (for example EXW) |
| Destination | The country the package will be shipped to after it reaches the warehouse |
Put everything in this first request: we can't quote without the address, size and weight.
What happens next
- The request fee is deducted when you click Continue, and you see New Special Request created. The request is listed on the Service Order page as SR#… with the status Submitted by customer.
- We calculate the cost of bringing the package to the warehouse and add it to the request under Estimated fees. We usually email you Please confirm price for Special Request #….
- Open the request and click CONFIRM fees to accept the price, or REJECT fees to decline it. If your balance doesn't cover the fees, top up first. We don't arrange the collection until you confirm.
- When you confirm, the fees are deducted and the status changes to Paid. We then arrange the collection.
- Questions and updates from us appear under Comments on the request. To answer, fill in Send message and click Submit. We email you when the status of the request changes.
- When the package arrives, we add it to your account like any other package and email you Package #… just arrived at your Tiptrans box. You can then ship it. See How to dispatch a package.
Current fees are on the price list. To cancel while the status is still Submitted by customer, see How to cancel or edit a special request.
To pick up a package from our warehouse yourself or with your own carrier, see How to arrange a pickup from the warehouse.