How to request package destruction
Order the Destroy package special request from the package page in your Tiptrans account to have an unwanted package and all its contents destroyed. Steps, what happens after you order, and how to cancel.
Order a Destroy package special request when you want us to destroy a package and everything in it. You need the package in your account and enough balance to cover the fee.
- Sign in to your account at Sign in and open Packages & Shipments.
- Click the ID of the package you want destroyed, for example #1234A.
- Open the Special request tab.
- Click Destroy package. The fee for your plan is shown next to the name.
- Repeat these steps for every other package you want destroyed.
If Destroy package is not a link, you can't order it right now. Usually your balance is too low (the tile then shows You don't have enough funds in your account and a Top up link), the package is locked by another request such as a dispatch request or a consolidation, or a Destroy package request for this package is already open.
What happens next
- The fee is deducted from your balance, and you see New Special Request created.
- The request appears in the History table on the Special request tab with the status Submitted by customer.
- We email you each time the status of the request changes. When the package has been destroyed, the request is Finished and the package status is Destroyed.
- Changed your mind? While the status is still Submitted by customer, click cancel next to the request in the History table, and the fee is refunded. See How to cancel or edit a special request.
For the fee, the alternatives to destruction and what happens to packages you leave in storage, see What can I do with a package I don't want? For how long it takes, see Processing times explained.