How to activate and use Drop Shipping

Drop Shipping sends a package to an address other than your own, for example straight to your customer. You need an active Premium or Business Premium plan. You activate Drop Shipping once for your account, and then order it for each package that should go to another address.

Activate Drop Shipping

1. Sign in to your account at Sign in and open Packages & Shipments.
2. Click the ID of a package that is in the warehouse, for example #1234A.
3. Open the Special request tab.
4. On the Drop shipping tile, click Activate.
5. Confirm the message "Activate drop shipping? PayPal top-ups will be turned off for your account and only our support can turn them back on." by clicking OK.

You see Drop shipping has been activated. Activation applies to your whole account, so you do this only once.

If there is no Activate button, the tile tells you why:

• Drop shipping is reserved for Premium members with an Upgrade link: your plan is Standard, or your Premium plan has expired. Upgrade first.
• Feature not activated. Contact us for more details. or Activation is currently not available. Contact us for more details.: you can't activate it yourself, for example because much of your balance comes from recent PayPal top-ups. Contact us and we review your account.
• No message at all: this package is locked by another request, such as a dispatch request. Open a different package.

Send a package to another address

1. In Packages & Shipments, click the ID of the package you want to send.
2. Open the Special request tab.
3. Click Drop shipping. The fee for your plan is shown next to the name and is deducted from your balance as soon as you click.
4. Under E-mail address for shipping notifications, enter the recipient's e-mail address if you want shipment notifications to go to them. You can leave it empty.
5. Under Shipping address (in English), enter the recipient's first and last name, company (optional), address, postcode, city, country, state (if the form asks for one) and phone number.
6. Click Save. You see Shipping address saved. Thank you! and the saved address.
7. Open the Shipping method tab and choose a carrier. Saving the address clears any carrier you chose before, and the prices shown are now for the new address. The tab title shows (Drop Shipping).
8. Declare the contents if you haven't yet, then request dispatch. See How to declare package contents and How to dispatch a package.

If Drop shipping is not a link, your balance may be too low (the tile then shows You don't have enough funds in your account and a Top up link), the package may be locked by another request, or it already has an open Drop shipping request (the tile then shows Active).

If saving shows This Drop Shipping address is in the same country as the package warehouse, the address is in the warehouse's own country. That needs a Business Premium plan.

What happens next

• The request appears in the History table on the Special request tab as Drop shipping (SR#…) with the status Submitted by customer. When you request dispatch, the status changes to In progress.
• If you leave the form without saving an address, the package shows DS address is missing and can't be dispatched. Click that link to enter the address.
• Until you request dispatch, you can change the address with edit or cancel the request with cancel in the History table. Canceling refunds the fee and puts the package back on your own shipping address. See How to cancel or edit a special request.
• When the package has shipped, we email you the tracking number. The email shows the recipient's address under Shipped to.

For who can use Drop Shipping, the fees and where you can ship, see Drop Shipping explained.