Can I change my email, name or other account details?
You can change your shipping address (once every 180 days), phone number, password and the ID numbers on your invoices. The email address and the account holder's name can't be changed, accounts can't be merged, and packages can't move between accounts.
Partly. You can change your shipping address, phone number, password and the ID numbers printed on your invoices. You can't change the email address or the account holder's name, and accounts can't be merged. To close your account, see How to close your Tiptrans account.
What you can and can't change
| Account detail | Can it be changed? | How |
|---|---|---|
| Shipping address, including company name | Yes, once every 180 days | Change address in the Your shipping address box on the Account page |
| Phone number | Yes, at any time | Same form. Changing only the phone number doesn't count as an address change. |
| Password | Yes, at any time | Change password at the top of your account pages. See Can't sign in or forgot your password? |
| ID numbers on your invoices, such as VAT, EORI or tax number | Yes, at any time | Settings box on the Account page |
| Billing address on your invoices | Yes, through us | Write to us through Contact us. It is separate from your shipping address. |
| Email address | No | Open a new account with the new email address |
| Account holder name | No | Open a new account in the correct name |
For the steps and limits of an address change, see How to change shipping address.
Email address
Your email address stays with the account for its whole lifetime. There is no option to edit it, and we don't change it for you. It also identifies you: for security reasons, we act only on messages sent from the email address registered to your account.
To use a different email address:
- Sign up for a new account with the new address. The new account gets its own customer ID (suite number), so use its addresses for new orders.
- Ship or empty the old account. Packages can't be moved from one account to another (see below).
- Ask us to close the old account. See How to close your Tiptrans account.
Account holder name
The name you register with can't be changed later. This applies to every request (except typos and spelling corrections) include changing to another person's name. Our Terms and Conditions also require you to register with your real name.
If you need an account in a different name, open a new account in that name and close the old one once it is empty. When you register, write the name in Latin letters, without numbers or symbols, exactly as it should appear on shipping labels.
Shipping address
- Once every 180 days. A second change sooner is refused, even for a temporary address. Check the new address carefully before you save it: street, house number, postcode, city, country and phone.
- Your permanent address. We don't change it for a single shipment. To send a package to another address, use Drop Shipping, available on Premium and Business Premium. See Drop Shipping explained.
- Not another forwarder or a PO box. Shipping to another forwarder's address is not allowed. Shipping to other transport companies is possible only with a Business Premium account.
- Phone number at any time. Changing only the phone number doesn't count as an address change and doesn't start the 180 days again.
For the steps, see How to change shipping address.
Merging accounts and moving packages
Accounts can't be merged. If you have two accounts, keep the one you want to use, ship the packages out of the other one, and ask us to close it.
A package stays in the Tiptrans account it was added to. We can't move it to another account, even if both accounts belong to you, and accounts can't be merged.
You also can't ship a package to another customer's Tiptrans address, or to another account of your own. We treat that as shipping to a forwarding company, which our Terms and Conditions don't allow. If someone else needs the item, ship it straight to their home address with Drop Shipping.