How to return a package to the seller
Order the Return package special request from the package page in your Tiptrans account to send a package back to the seller. Who you can return to, the steps, return labels, fees and what happens after you order.
Order a Return package special request from the package page, and attach the seller's return label if you have one. For a fee, we send the package back to the sender within the warehouse's country. You need the package in your account and enough balance to cover the fee.
For who you can return to, return labels and the fee, see Can I return a package to the seller?
How to request a return
- Sign in to your account at Sign in and open Packages & Shipments.
- Click the ID of the package you want to return, for example #1234A.
- Open the Special request tab.
- Click Return package. The fee for your plan is shown next to the name.
- Under Describe your request (Return package), write the return address and anything else the warehouse needs to know. The description must be at least 20 characters long.
- If you have a return label, a return slip or the e-shop's return confirmation, click Choose file under Attach a file (hold CTRL to select multiple files) and select it.
- Click Continue.
If Return package is not a link, you can't order it right now. Usually your balance is too low (the tile then shows You don't have enough funds in your account and a Top up link), the package is locked by another request such as a dispatch request or a consolidation, or a Return package request for this package is already open.
What happens next
- You see New Special Request created, and the request appears in the History table on the Special request tab with the status Submitted by customer. Click open next to it to read or answer messages from the warehouse.
- The package is locked while the request is open. You can't change it or request dispatch.
- We email you each time the status of the request changes. When the package leaves the warehouse, its status changes to Shipped, and you usually get the email Your package #… has been shipped with the tracking number.
For how long it takes, see Processing times explained. To cancel, see How to cancel or edit a special request.
Returning only part of a package
Split the package first, so that the items you return are in a package of their own. Then order Return package for that new package. See How to request package splitting.