How to top up balance
Top up your Tiptrans balance on the Top up page: enter the amount in USD, choose a payment method and click Continue. For a bank transfer, pay the invoice with its number as the reference. Send proof of payment only for Hang Seng.
Add money to your Tiptrans balance on the Top up page. For a bank transfer, the page creates an invoice that you then pay from your bank. All you need is your Tiptrans account.
- Sign in to your account at Sign in.
- Click Top up next to your balance at the top of the page.
- In Enter amount (USD), type how much you want to add, in US dollars. The page shows the same amount in EUR and HKD.
- Under Select payment method, choose how you want to pay, for example Fio banka EUR for a bank transfer in euros.
- Click Continue.
- For a bank transfer, the page says Your invoice is ready. Thank you! Click Open your new invoice to see our bank details and the amount to pay. We also email you the invoice.
- In your bank, send the exact amount shown on the invoice, in the invoice currency. Enter the invoice number as the payment reference, with nothing else in the field.
Paying online instead
After you click Continue in step 5:
- Paypal, credit card: the Important page shows your Tiptrans address and the total amount, payment fee included. Click Continue and pay on PayPal. Your PayPal shipping address must match your Tiptrans address. On your first PayPal top-up, tick I understand and click OK first.
- Debit, Credit card: on the Credit card payment page, check the total in USD and click Pay by credit card. You can choose this option only after you have verified your card.
- Bitcoin, EUR: click Open BitPay checkout and pay there with your BitPay ID.
- Bitcoin, USD: pay in the BTCPay checkout that opens on the page.
For fees, minimums, limits and when a method isn't available, see Payment methods explained.
What happens next
- Bank transfer to Fio banka: you don't need to send us proof of payment, a receipt or an email. When the money reaches our account, it is matched to your invoice by the invoice number and added to your balance, and we email you a payment receipt.
- Bank transfer to VR Bank Germany or Hang Seng Hong Kong: we match these payments by hand, once a day on working days. For VR Bank Germany, you don't need to send us anything. For Hang Seng Hong Kong, send us the payment slip through Contact us as soon as you have paid, because the bank often doesn't pass on the sender's details.
- Transfer time: how long a bank transfer takes to reach us depends on your bank.
- PayPal and card: the money is added as soon as the payment goes through. You see Your payment has been received. Thank you. (PayPal) or Payment accepted, thank you! (card). Some payments are held for a short review first; we then get back to you, usually within one working day.
- Bitcoin: usually credited within 30 minutes, once the network confirms the payment.
Your balance, in USD, is shown at the top of every page in your account. To find the invoice or the payment later, see Where to find invoices and transaction history. If a payment hasn't arrived after two working days, see Payment failed or not credited: what to do. If you created an invoice for the wrong amount, don't pay it; see Unpaid or incorrect invoice: what to do.
To pay a supplier from your balance, see How to use Local Payment.