How to order an Assisted Purchase

Send us a shopping list from your account, and we buy the items for you once you confirm the final bill. You need a Tiptrans account and enough balance to cover the request fee.

Order from an online store

1. Sign in to your account at Sign in.
2. In the Menu, click Assisted Purchase.
3. Click Online store order. The request fee for your plan is shown next to the name.
4. Under Your shopping list name, enter a name for the order, for example the store's name.
5. Enter the first product: the Product URL (the link to the product page), the Product name, and under Specification (color, size, etc.) everything we need to buy the right item, such as color, size or model.
6. Enter the Quantity and the Price (for 1 piece), and choose the currency. Write the price without thousands separators, for example 1200.50.
7. Click Continue. The request fee is deducted from your balance, and you see New shopping list created.
8. To add another product, fill in the form again and click Continue. Above the form, you see how many you've added, for example Add another product to your cart (1 added, 9 remaining).
9. When your list is complete, click Close list in the box with your shopping list name.

If Online store order is not a link, your balance is too low. The tile then shows You don't have enough funds in your account and a Top up link. See How to top up balance.

If you want the items delivered to a particular Tiptrans warehouse, write it in the specification of the first product.

In-store shopping

To have a local shopper buy an item in a physical store, click In-store shopping in step 3 instead. Fill in the form as the instructions on it describe, give the store's name, address, phone number and email, and click Continue.

What happens next

• You see Order received. We'll get back to you ASAP (usually within one working day). Thank you. The order is listed under Assisted Purchase History on the Assisted Purchase page, with an ID such as AP#123456 and the status Submitted by customer.
• We check availability, prices and the seller's shipping cost to our warehouse, and prepare the final bill. We email you Please confirm price for Assisted Purchase #…, and your account shows We need to confirm the fees related to your request #… Please open detail.
• Open the order by clicking its AP# ID. In the Finance box, check the bill and click CONFIRM fees, or REJECT fees if you don't agree. When you confirm, the total is deducted from your balance. If your balance is too low, you see Insufficient credit and a Top up link.
• We buy the items only after you confirm. We email you each time the status changes, and the items arrive in Packages & Shipments as a new package.
• To ask or tell us something, write it under Send message on the order page and click Submit. Our replies appear under Comments.

To cancel, click Cancel request next to your shopping list name. This works only while the status is Submitted by customer. Sending us a message changes the status to Waiting for admin response, and you can then no longer cancel yourself. For the fees, the 10-product limit, refunds and returns, see Assisted Purchase explained.