How to request package splitting
Order the Split package special request from the package page in your Tiptrans account to have one package divided into several new packages. Steps, what to write in the instructions, and what happens after you order.
Order a Split package special request when you want the warehouse to divide one package into several new packages that you can ship separately. You need the package in your account and enough balance to cover the fee.
- Sign in to your account at Sign in and open Packages & Shipments.
- Click the ID of the package you want to split, for example #1234A.
- Open the Special request tab.
- Click Split package. The fee for your plan is shown next to the name.
- Under Describe your request (Split package), write exactly how to divide the package: how many new packages you want and which items go into each. The description must be at least 20 characters long.
- Click Continue.
If Split package is not a link, you can't order it right now. Usually your balance is too low (the tile then shows You don't have enough funds in your account and a Top up link), the package is locked by another request such as a dispatch request or a consolidation, or a Split package request for this package is already open.
What happens next
- The fee is deducted from your balance when you click Continue, and you see New Special Request created.
- The request appears in the History table on the Special request tab with the status Submitted by customer. Click open next to it to read or answer messages from the warehouse.
- The package is locked while the request is open. You can't change it or request dispatch.
- We email you each time the status of the request changes.
- When the split is Finished, the new packages appear in Packages & Shipments, each with its own ID, and you usually get an arrival email for each one. The original package gets the status Split.
- Declare the contents of each new package, then request dispatch for each one when you want to ship it. See How to declare package contents and How to dispatch a package.
For the fees, conditions and where the new packages can go, see Can I split a package into several shipments? For how long it takes, see Processing times explained. To cancel while the request is still Submitted by customer, see How to cancel or edit a special request.