Where to find invoices and transaction history
All payments, charges and refunds on your Tiptrans balance are listed under Finance in your account, with links to the invoices for your top-ups. How to open and download an invoice, export the history and see the charges of one package.
Every payment, charge and refund on your Tiptrans balance is listed under Finance in your account, and each top-up there links to its invoice, which you can download as a PDF at any time. You only need to be signed in.
- Sign in to your account at Sign in.
- In the Menu box, click Finance.
- Find the transaction in the table. The newest records are at the top.
- To open the invoice of a payment, click the invoice number in the Note column, for example "(Invoice … - Paid)".
- On the invoice page, click Download PDF.
What the Finance table shows
| Column | What it shows |
|---|---|
| Date | When the money was added or deducted |
| ID | The package (for example #1234A) or the Assisted Purchase order (AP#…) the record belongs to, if any |
| Type and Description | What the record is, for example a payment, a payment fee, a shipping charge or a refund |
| Balance impact | The amount in USD. Negative amounts were deducted from your balance; positive amounts were added. |
| Note | Extra details, and for payments and refunds the invoice number with Paid or Unpaid |
We issue an invoice for every payment into your balance and for every refund of your balance. Charges paid from your balance, such as shipping, dispatch fees and special requests, don't get a separate invoice; they are listed as records in the table.
Export the whole history
The page shows your latest 2,000 records. To get all of them, click export (… records) below the table. You download a CSV file with the date, ID, details, value, note and invoice link of every record.
Charges for one package
Open the package from Packages & Shipments by clicking its ID. On the Package detail tab, the Package log box lists the package's status history and every charge and refund for it, including its special requests, with the Total amount.
Invoices you haven't paid yet
An unpaid invoice isn't listed under Finance, because the table shows only money that has moved. To open it, use the link in the email Your Tiptrans invoice is ready., which we send when the invoice is created. If you no longer want to pay it, or the amount is wrong, see Unpaid or incorrect invoice: what to do.
Name and address on your invoices
Your invoices show your billing name and address. They are separate from your shipping address: changing the shipping address in your account doesn't change them, and you can't edit them yourself. Only our support can change your billing details. Contact us with the correct details. Once we have updated them, all your invoices show the new name and address, including the earlier ones, and you can download any of them again from Finance. To change your shipping address, see How to change shipping address.
To add money to your balance, see How to top up balance.