How to request package shrinking
Order the Shrink package special request from the package page in your Tiptrans account to have a package repacked into a smaller box. Steps, what happens after you click, and how to follow the request.
Order Shrink package when you want the warehouse to repack a package into a smaller box to lower the shipping cost. You need the package in your account and enough balance to cover the fee.
- Sign in to your account at Sign in and open Packages & Shipments.
- Click the ID of the package you want made smaller, for example #1234A.
- Open the Special request tab.
- Click Shrink package. The fee for your plan is shown next to the name.
There is no form and no confirmation step. The request is placed and the fee is deducted as soon as you click Shrink package, and you see New Special Request created.
If Shrink package is not a link, you can't order it right now. Usually your balance is too low (the tile then shows You don't have enough funds in your account and a Top up link), the package is locked by another request such as a dispatch request, a consolidation or a repack, or a Shrink package request for this package is already open.
What happens next
- The request appears in the History table on the Special request tab with the status Submitted by customer.
- The package is locked while the request is open. You can't change it or request dispatch until the shrink is finished.
- We email you each time the status of the request changes.
- Not every package can be made smaller. If yours can't, the fee is not refunded, because the package was still handled.
- When the request is Finished, check the new dimensions on the Package detail tab and request dispatch. See How to dispatch a package.
For the fees and the other packing services, see Can my package be repacked or shrunk? For how long it takes, see Processing times explained. To cancel while the request is still Submitted by customer, see How to cancel or edit a special request.