How to request content photos
Order the Content photos special request from the package page in your Tiptrans account to have the warehouse open the package and photograph what is inside. Steps, what happens after you order, and where the photos appear.
Order a Content photos special request when you want the warehouse to open a package and photograph what is inside, for example to check that you received the right items. You need the package in your account and enough balance to cover the fee.
- Sign in to your account at Sign in and open Packages & Shipments.
- Click the ID of the package you want photographed, for example #1234A.
- Open the Special request tab.
- Click Content photos. The fee for your plan is shown next to the name.
There is no form to fill in. The request is placed as soon as you click, and you can't add instructions to it.
If Content photos is not a link, you can't order it right now. Usually your balance is too low (the tile then shows You don't have enough funds in your account and a Top up link), the package is locked by another request such as a dispatch request or a consolidation, or a Content photos request for this package is already open (the tile shows Active).
What happens next
- The fee is deducted from your balance when you click, and you see New Special Request created.
- The request appears in the History table on the Special request tab with the status Submitted by customer.
- Staff open the package and take the photos, usually three.
- We email you each time the status of the request changes. When it is Finished, the photos are in the Photos box on the Package detail tab.
For the fee, what we photograph and the items we never photograph, such as bank cards, see Can I see what's inside my package? For how long it takes, see Processing times explained. To cancel while the request is still Submitted by customer, see How to cancel or edit a special request.