How to request Contact Supplier
Order the Contact supplier request from the Service Order page of your Tiptrans account when you want us to contact a supplier or seller for you, in China or elsewhere. Steps, what to write, and what happens after you order.
Order Contact supplier from the Service Order page when you want us to contact a supplier or seller for you, in China or in any other country. You need enough balance to cover the request fee.
- Sign in to your account at Sign in.
- In the Menu, click Service Order.
- Click Contact supplier. The fee for your plan is shown next to the name.
- Under Assign a name to your request, enter a short subject, for example the supplier's name.
- Under Describe your request, enter the supplier's full name, address, phone number and website, and what you want us to ask or tell them.
- Click Continue.
If Contact supplier is not a link, your balance is too low. The tile then shows You don't have enough funds in your account and a Top up link. See How to top up balance.
What happens next
- The fee is deducted from your balance, and you see New Special Request created. The request page opens with the status Submitted by customer.
- You can find the request later under Service Order History on the Service Order page, with an ID such as SR#123456.
- We contact the supplier and reply on the request page under Comments. We email you when the status of the request changes.
- To answer us or add details, fill in Send message on the request page. Add a file with Attach a file if needed, and click Submit. The status then changes to Waiting for admin response.
- If the work involves extra costs, the Detail box shows Estimated fees. Click CONFIRM fees to pay them from your balance, or REJECT fees.
For what the service covers and costs, see Can Tiptrans find products or contact suppliers for me? To cancel while the status is still Submitted by customer, see How to cancel or edit a special request.