How to attach own invoice to a package

Order an Attach documents special request when you want your own invoice, or another document such as a label, to travel with a package. You upload the file, tell us where it goes, and the warehouse prints it and attaches it to the package. You need the package in your account and enough balance to cover the fee, and you must order it before you request dispatch.

1. Sign in to your account at Sign in and open Packages & Shipments.
2. Click the ID of the package, for example #1234A.
3. Open the Special request tab.
4. Click Attach documents. The fee for your plan is shown next to the name.
5. Under Describe your request (Attach documents), write what we should do with the files, for example "print the invoice and put it inside the box" or "stick the label on the outside of the box". The description must be at least 20 characters long.
6. Under Attach a file (hold CTRL to select multiple files), click Choose file and select your invoice. You can upload PDF, image (JPG, PNG), Word and Excel files, up to 10 at a time.
7. Click Continue.

If Attach documents is not a link, you can't order it right now. Usually your balance is too low (the tile then shows You don't have enough funds in your account and a Top up link), the package is locked by a dispatch request or another request such as a consolidation, or an Attach documents request for this package is already open.

What happens next

• The fee is deducted from your balance when you click Continue, and you see New Special Request created.
• The request appears in the History table on the Special request tab, for example Attach documents (SR#123456), with the status Submitted by customer. Click open next to it to see your files under Attached files and to read or answer messages from the warehouse.
• If the upload fails, for example because a file is too large, check the History table: the request may already be there without your files. Click open, write your instructions under Send message, add a smaller file with Choose file and click Continue. You can add a forgotten file the same way.
• We email you each time the status of the request changes. When it is Finished, your documents are attached to the package.

This request doesn't lock the package, and it doesn't ship it. You can request dispatch while it is still open: we always attach your documents before the package ships. You still need to declare the contents on the Content description tab and choose a carrier on the Shipping method tab before you can request dispatch. See How to declare package contents and How to dispatch a package.

For how your invoice relates to the customs invoice, see Invoices and labels in the box. The fee for each plan is on the price list. For how long requests take, see Processing times explained. To cancel while the request is still Submitted by customer, see How to cancel or edit a special request.