How to cancel a Tiptrans e-shop order
Cancel a Tiptrans e-shop order yourself with the Cancel link on the Tiptrans e-shop page until the warehouse starts processing it. The price goes back to your balance, with no fee. What to do when the item is already a package.
You can cancel an order from the Tiptrans e-shop yourself until the warehouse starts processing it: click Cancel next to the order on the Tiptrans e-shop page of your account. If you paid for the item, the full price goes back to your Tiptrans balance, and there is no fee.
The Tiptrans e-shop offers items from abandoned or destroyed packages, for free or for a small fee. An item you order is added to your Tiptrans box as a package.
- Sign in to your account at Sign in.
- In the Menu, click Tiptrans e-shop.
- Under Your orders, find the order. An order you can still cancel has a Cancel link next to it, for example "1x SIM card (Cancel)".
- Click Cancel. The order is canceled straight away, without a confirmation step.
If the order shows (In Progress) instead of Cancel, the warehouse has started processing it, and you can no longer cancel it. If you click an old Cancel link, you see Sorry, but you can't cancel this order.
What happens next
- You see Order canceled, and the order disappears from Your orders.
- If you paid for the item, the price for all pieces in the order goes back to your Tiptrans balance at once. There is no cancellation fee.
- The item goes back on sale in the e-shop.
- Canceling a free item doesn't reset the limit of one free item per day. You can order another free item the next day.
If the item is already a package
The warehouse processes e-shop orders within about 48 hours. When an order is finished, the item is a package in Packages & Shipments, and the order can no longer be canceled. Each order becomes a package of its own, even if you order several items. You can then:
- Ship it. See How to dispatch a package.
- Combine it with your other packages in the same warehouse, for example with more e-shop items. See How to order consolidation.
- Have it destroyed if you don't want it. See How to request package destruction. If you paid for the item, contact us first: we can usually take the item back into the e-shop and refund its price to your balance. Fees for services already done are not refunded.
Items added to a consolidation
If you added an item with Add an item from the Tiptrans Online Store (optional) when you ordered consolidation, it isn't listed under Your orders. To cancel it, cancel the consolidation request while its status is Requested by customer. The item order is canceled with it, and its price is refunded. See How to order consolidation.
If something doesn't work as described, contact us with your customer ID and the name of the item.