How to use Local Payment
Order Local payment in the Assisted Purchase section of your Tiptrans account to have us pay a supplier in China, Hong Kong or Europe from your balance, for goods shipped to a Tiptrans warehouse. Steps, how you confirm the bill, and what happens next.
Order Local payment when you want us to pay a supplier, for example in China, Hong Kong or Europe, from our local bank accounts. We charge the payment to your Tiptrans balance. You need enough balance to cover the request fee, and later the full bill.
You need the supplier's invoice. For what Local payment can be used for and what it costs, see Payment methods explained.
- Sign in to your account at Sign in.
- In the Menu, click Assisted Purchase.
- Click Local payment. The request fee is shown next to the name.
- Fill in the form. In Describe your request, enter the recipient's details: beneficiary name and address, bank name and address, account number, SWIFT/BIC code and the total amount with its currency. Add anything else the recipient needs, such as an invoice number to quote. Write at least 20 characters.
- If the form offers Attach a file, attach the supplier's invoice. Otherwise, send it to us with Send message on the request page after you submit the form.
- Click Continue.
If Local payment is not a link, your balance doesn't cover the request fee. The tile then shows You don't have enough funds in your account and a Top up link. See How to top up balance.
What happens next
- The request fee is deducted from your balance when you click Continue, and you see New Assisted Purchase request created. The request is listed in Assisted Purchase as AP# followed by its number, with the status Submitted by customer.
- Our team checks the details and prepares a bill: the amount to be paid plus the processing fee. We may ask questions in the request. Reply with Send message on the request page.
- When the bill is ready, we usually email you "Please confirm price for Assisted Purchase #…", and your account shows a notice that a request needs your confirmation.
- Open the request. Under the bill you see We need your confirmation first. Click CONFIRM fees to accept the bill, or REJECT fees to decline it.
- When you confirm, the total is deducted from your balance and the status changes to Paid. We then send the payment.
- If your balance is too low, the bill shows Insufficient credit and a Top up link instead of the confirm link. Top up, then come back and confirm.
- We email you each time the status of the request changes.
To cancel, click Cancel request on the request page while the status is still Submitted by customer. The request fee is refunded to your balance.