How to order consolidation
Combine packages from the same Tiptrans warehouse into one shipment. Order it on the Consolidate tab of a package, choose A, B or C for each package, then dispatch the new package. Steps, payment and what happens next.
Order consolidation from the Consolidate tab of any package, and the warehouse combines two or more of your packages into one new package. All the packages must be in your account at the same warehouse, and your balance must cover the consolidation fee.
Before you order
- All the packages must already be in your account, at the same warehouse. A package that arrives later is not added to a consolidation you have already ordered.
- Declare the contents of each package. See How to declare package contents. Premium and Business Premium members can skip this at the Czech, German and UK warehouses, but must declare the contents before dispatch.
For the rules and fees, see Consolidation explained.
Order consolidation
- Sign in to your account at Sign in and open Packages & Shipments.
- Click the ID of one of the packages you want to combine, for example #1234A.
- Open the Consolidate tab. It lists your packages in the same warehouse.
- In the How to repack column, choose A, B or C for each package you want to include, including the one you opened. Choosing a type ticks the package in the Select column. To give every package the type of the first one, click the arrow next to the first type.
- Optional: under Select your preferred carrier, choose the carrier you plan to use. Tick Strict if the result must meet that carrier's rules, even if that means more than one package.
- Optional: under Special instructions, write any extra request in English, for example "remove invoices". The fee is shown next to the label and is charged only if you write something.
- Click Consolidate.
For what types A, B and C keep, and what the carrier and instruction options do, see Consolidation explained.
The form may also show Add an item from the Tiptrans Online Store (optional). Tick an item only if you want to buy it: its price is deducted together with the fee, and the item is packed into your consolidation.
If a package can't be selected
| What you see | What it means |
|---|---|
| Complete declaration to consolidate your package | The contents are not declared yet. Click the link and declare them. |
| The package is not in the list | It is in another warehouse, it has not arrived yet, or it is already in a dispatch request or another consolidation. |
| Package processing in progress. Values can no longer be changed. | The package you opened is already part of a request. Open one of the other packages and order from there. |
| Package cannot be consolidated due to insufficient credit | Your balance doesn't cover the fee. Click Top up. See How to top up balance. |
If you click Consolidate and see You need to select at least 2 packages for consolidation or Please select consolidation type for the packages selected, check that at least two packages are ticked and that each ticked package has a type. The second message also appears when a ticked package is locked by an open special request, such as a repack; wait until that request is finished.
What happens next
- You see Consolidation request received. We'll e-mail you to confirm (usually within 1 working day). The consolidation fee, and the special instructions fee if you wrote instructions, are deducted from your balance.
- The selected packages get the status Consolidation request and are locked. You can't change them, order other services for them or dispatch them.
- The request appears under History on the Consolidate tab with the status Requested by customer. While it has this status, you can click cancel and the fees are refunded. Once staff start working on it, it can no longer be canceled.
- When the consolidation is finished, we email you the ID of the new package. The original packages get the status Consolidated. If we had to use a brand-new box, the packing material is deducted from your balance.
A consolidation usually takes 24 hours on working days. When the warehouse is very busy, it can take up to 5 working days. See Processing times explained.
Dispatch the consolidated package
- Open the new package in Packages & Shipments and check its photos and content description.
- Request dispatch as for any other package. See How to dispatch a package.
To divide the new package again, see Can I split a package into several shipments?