Can I get my balance refunded?
Yes. Tiptrans refunds the unused money on your balance on request, to your original payment method where possible, once no packages are left in your account. Fees already charged, including payment fees, are not refunded.
Yes. You can ask us to refund the unused money on your Tiptrans balance. We send it back to the original payment method where we can, once no packages are left in your account. Fees that have already been charged, including payment fees, are not refunded.
Conditions
- No packages left in your account. Ship, return or destroy every package first. See How to dispatch a package, How to return a package to the seller and What can I do with a package I don't want?
- Only the unused balance. Service fees, storage fees and Premium membership charges that have already been taken from your balance are not refundable.
- Payment fees aren't refunded. The fee you paid when you topped up, for example the PayPal or card fee, covers what the payment provider charged us. See Payment methods explained.
- The referral bonus can't be refunded. It can only be used for Tiptrans services. See When is the referral bonus credited?
- The money goes back to you only. We don't send refunds to another person.
How to ask for a refund
- Check that no packages are left in your account.
- Write to us through Contact us, from the email address of your Tiptrans account, and ask for a balance refund.
- Say how you topped up: for PayPal, the PayPal address you paid from; for a card, the last four digits of the card.
A refund can take up to 7 days to process.
Where the money goes
| How you topped up | How we refund it |
|---|---|
| PayPal | Back to the same PayPal account |
| Debit or credit card | Back to the same card |
| Bank transfer, Bitcoin or another method | By bank transfer through Local payment, or by PayPal transfer if you ask for it |
- We charge no fee of our own for a refund to PayPal or a card.
- We can send money back to PayPal or a card only for payments made in the last 180 days. Older payments are refunded by bank transfer instead.
- If you topped up several times or in several ways, the refund may be split between those payments.
- Under our Terms, you pay any fees for a refund sent by bank transfer.
Refund by bank transfer
Order the Local payment service with the details of your own bank account. See How to use Local Payment.
- In the description, write that it is a balance refund.
- With that note, we don't charge the commission (5% of the amount). You pay only the basic service fee, $10 on the current price list. If you are unsure what you will pay, ask support before you order.
Good to know
- You don't have to take your balance out. It stays in your account for later use. Under our Terms, an account that has been inactive for two years can be closed and its remaining balance forfeited, so sign in at least once every two years.
- Ask us before you open a PayPal claim or a card chargeback. We may close accounts that skip this step.
- Changing your shipping address? If your balance comes from PayPal payments, we may have to refund it before the address can be changed. See How to change shipping address.
- Closing your account needs a zero balance and no packages. See Can I change my email, name or other account details?