Can I return a package to the seller?
Yes, for a fee ($15 Standard, $10 Premium and Business Premium), to the original seller within the warehouse country. A return abroad needs the e-shop return confirmation (RMA) and a prepaid label. We can not refuse deliveries for you.
Yes, for a fee, to the original seller in the country of the warehouse that holds the package. To return it to another country, you need the e-shop's return confirmation, for example an RMA, and a prepaid return label.
We can't refuse a delivery from the carrier for you. A package has to arrive and be added to your account first, and the Return package request is the only way we send it back.
Who you can return to
- Only the original seller. We return the package to the seller who sent it. It can't be sent to anyone else.
- Within the warehouse's country. For the Return package fee, we return the package to the seller's address in the same country as the warehouse that holds the package.
- To another country. If the seller's logistics centre is in another country, you need the e-shop's return confirmation, for example an RMA, and a prepaid return label. Attach both, and we ship the package there. The label must be prepaid, and it must be clear that the package is a return of purchased goods.
- Any other address is a normal shipment, not a return. See Drop Shipping explained.
Return labels
- Prepaid label from the seller, for example from eBay or Amazon: attach it to the return request. We print it and put it on the package.
- Label inside the package: if the seller packed a return label with the order, say so in the description, and we use that label.
- No label: within the warehouse's country, we send the package back for the Return package fee alone. There is no postage to pay on top.
What it costs
| Fee | Standard | Premium | Business Premium |
|---|---|---|---|
| Return package | $15 | $10 | $10 |
The fee is deducted from your balance when you order the return, and refunded if you cancel before we start. Current prices are on the price list.
Returning only part of a package
Split the package first, so that the items you return are in a package of their own. See Can I split a package into several shipments?
Items bought with Assisted Purchase
Return them the same way. Any refund the seller sends us is credited to your Tiptrans balance. See Assisted Purchase explained.
For the steps, see How to return a package to the seller.