Can my package be repacked or shrunk?
Yes. Order Repack, Shrink package, Extra tape or Remove invoices from the package's Special request tab. We remove, cover or black out old shipping labels, but some may stay; to have them all removed, ask in the dispatch instructions.
Yes. Order Repack to have a damaged or weak package packed again, Shrink package to make it smaller and cheaper to ship, or Extra tape to strengthen the box. For invoices and old shipping labels, see Invoices and labels in the box: remove them or add your own.
Which request to order
You order them from the Special request tab of the package in your account.
| Request | What we do | Standard | Premium | Business Premium |
|---|---|---|---|---|
| Repack | Repack a poorly packed or damaged package the way you describe | $5 + packing material | $3 + packing material | $1 + packing material |
| Shrink package | Repack the items into a smaller package to lower the shipping cost | $5 | $3 | $1 |
| Extra tape | Apply extra tape to strengthen the box | $3 | $1 | $1 |
On the price list, Repack appears as Repacking.
For the steps, see How to request package repacking and How to request package shrinking.
Conditions
- You order it from your account. Staff change a package only when you order the service yourself. A request by email or chat is not enough.
- You pay when you order. Your balance must cover the fee, and it is deducted when you place the request. The only later charge is packing material for a repack, and only if we have to use a brand-new box.
- Order before you request dispatch. A dispatch request locks the package, and you can't order special requests for it after that.
- Repack and Shrink package lock the package. Until they are finished, you can't request dispatch or order other requests for that package. If you also want the invoices removed, order Remove invoices first. See Invoices and labels in the box.
- You can cancel a request while its status is Submitted by customer, and the fee goes back to your balance. See How to cancel or edit a special request.
Shrinking: what to expect
- We do our best to fit the items into a smaller package, but not every package can be made smaller. The Shrink package fee is not refunded in that case, because the package was still handled.
- The new size and weight are known only after repacking. To see what a smaller box would cost to ship, use the shipping cost calculator.
- To combine several packages and throw away their outer boxes, order a consolidation of type B or C instead. See Consolidation explained.
Repacking: when it helps
- The original box is damaged, or too weak for what is inside, for example a thin carton holding a heavy or fragile item.
- The items have to be packed differently before they can ship internationally.
Customs may open and inspect a package on its way, especially a large or unusual one.