Can Tiptrans collect a package for me?

Yes, in many cases. With the Pick up package service, we collect a package from a seller, a supplier or a pick-up point and bring it to your Tiptrans box. Whether it's possible and worth it depends on where the package is, how far it is from a warehouse and how big it is.

Where we can collect

• In person: our team collects near our warehouses in Hong Kong (anywhere in the city), in Shenzhen and around Liverpool (small and medium parcels only).
• By courier: anywhere else in the EU or China, we send a courier to collect the package, as long as the seller or supplier agrees to hand it over.

How Pick up package works

• You tell us the pickup address, the size and weight of the package, and the warehouse it should go to.
• We confirm the cost of getting it to the warehouse with you before we go ahead.
• When the package arrives, it is added to your account like any other package, and you can ship it from there.

You order it as Pick up package under Service Order in your account. For the steps and what to include, see How to request a package collection. Check first that the item can be shipped at all. See Prohibited and restricted items.

What it costs

The Package pick-up fee is $5 on every plan, plus the shipping cost to our warehouse. The farther the pickup address is from the warehouse, the more the transport costs, so a collection far from a warehouse is often not worth it. Current prices are on the price list.

Options by location

Czech Republic: pick-up points

Czech warehouse: many Czech e-shops deliver to pick-up points. The pick-up points of all carriers are in the building of our Czech warehouse at Slévačská 1558/46, Rumburk: DPD, PPL, GLS, WeDo, DHL, Zásilkovna, Balíkovna, 123kurýr, FedEx, UPS and One Point. When you buy, for example on Vinted or in a Czech e-shop, choose the pick-up point at our warehouse address. When the carrier tells you the package is ready for collection, use the contact form to send us the carrier's name, the pick-up code and your account email or Suite number. We collect the package free of charge, usually within 48 hours on working days. From a pick-up point outside our building, including a Z-BOX, and at our other warehouses, collection is the paid Pick up package request. See Can you collect my package from a pick-up point?

Hong Kong: collection by our team

Hong Kong warehouse: our team can collect a package for you in person. On top of the pick-up fee, you pay the transport and the time spent, usually USD 20 per hour. We tell you the total before we collect. Your supplier can also contact the Hong Kong team directly during opening hours. See Warehouse opening hours and contact details.

China: suppliers that sell EXW

China warehouse: if your supplier sells only on EXW (Ex Works) terms, the China team can collect the goods from the supplier. Tell us what you are buying, so we can check that it can be collected and shipped.

Booking a courier pickup yourself

On Send package, you can book a courier to collect a package from an address and deliver it. You pay on the page, by card or bank transfer.

• Countries: the From list shows the countries we can arrange a pickup from. For a seller in a country without a Tiptrans warehouse, such as France, a DPD pickup brings the package to our Czech warehouse.
• Pick-up date: each carrier in the results shows its pick-up date and whether you need a printer or the driver brings the labels. DPD collects on the next working day; PPL two working days later.
• One order per box: the form takes one package. To send four boxes, place four orders.

What we can't collect

• Packages outside the EU, Hong Kong and China, for example in the USA. In the UK, we collect only small and medium parcels around Liverpool.
• Packages whose seller or supplier won't hand them to the courier we send.
• Items too large or otherwise unsuitable for collection at that location.