What can I do with a package I don't want?
Have it destroyed with the Destroy package request, ship it to someone else, return it to the seller, or keep only part of it. What destruction costs, why leaving a package in storage costs more, and what to do about unwanted mail.
You can have it destroyed with the Destroy package special request, which costs $2 on Standard and $1 on Premium and Business Premium and ends its storage fees. If you'd rather not lose the item, you can also ship it, return it to the seller, or split off the items you want to keep.
Destroying a package
- Destroy package destroys the whole package, including all its contents and packaging. This can't be undone.
- You order it for each package separately. For the steps, see How to request package destruction.
- The fee is deducted from your balance when you order, so your balance must cover it.
- The package can't be part of another open request, such as a dispatch request or a consolidation.
- If you cancel the request before we start, the fee is refunded.
- When the package has been destroyed, its status changes to Destroyed and we email you. No storage fees are charged for it after that. Storage fees charged before stay on your account.
| Fee | Standard | Premium | Business Premium |
|---|---|---|---|
| Destroy package | $2 | $1 | $1 |
Current prices are on the price list.
Why not just leave it?
A package you leave in the warehouse keeps costing storage fees once its free storage ends. The fees are charged even if your balance can't cover them, so the balance goes negative. If they stay unpaid, we send reminders and then destroy the package, and we charge the Destroy package fee on top. The unpaid storage fees are not canceled. Ordering destruction yourself is cheaper. See Free storage and storage fees explained.
Unwanted mail and promotional letters
We can't refuse a delivery for you, and we can't know which letters you want, so every letter that arrives is added to your account like a package. On the Standard plan, each letter we receive costs the Mail fee of $10. On Premium and Business Premium it is $0.
To stop it at the source:
- Unsubscribe from the shop's newsletters and mailings.
- Ask the sender to stop sending mail to your Tiptrans address.
Letters that have already arrived can be destroyed like any package.
A package you think was sent by mistake
We add packages to accounts by the name and suite number on the label, so a package in your account was addressed to you. The sender most likely got your address from you or from a shop you ordered from. We can't refuse the package, move it to another account or send it back on our own. You can ship it or destroy it. You can also return it to the seller in the warehouse's country. To return it to a seller in another country, you need the e-shop's return confirmation and a prepaid return label.
Other options
| You want to | Do this | See |
|---|---|---|
| Keep the item | Ship it | How to dispatch a package |
| Get a refund or exchange | Return it to the original seller in the warehouse's country, or abroad with the e-shop's return confirmation and a prepaid return label | Can I return a package to the seller? |
| Keep only some of the items | Split it, then ship or destroy the parts | Can I split a package into several shipments? |
To compare what shipping would cost, use the shipping cost calculator.