Can Tiptrans find products or contact suppliers for me?
Tiptrans can contact a supplier you name anywhere, check a supplier's background and buy products you choose. We don't search for products, manufacturers or wholesale suppliers. What each service does and costs.
We can contact a supplier you name (Contact supplier) and buy products you choose (Assisted Purchase). We don't search for products, manufacturers or wholesale suppliers, sell goods from our own stock, or source goods for tenders. Tiptrans is a package forwarder, not a sourcing agent.
What we do and don't do
| You want us to… | Available? | Service |
|---|---|---|
| Contact a supplier or seller you have already found | Yes | Contact supplier |
| Check that a supplier is genuine before you pay them | Yes | Check supplier |
| Buy a product from a store you name | Yes | Assisted Purchase |
| Track down a product you describe | No | |
| Find a manufacturer or wholesale supplier for you | No | |
| Sell you goods from our own stock | No | |
| Source products or suppliers for a tender | No |
You choose the product and the supplier. For buying through us, see Assisted Purchase explained.
Contact supplier
We contact a supplier or seller on your behalf, in China or in any other country, for example when you can't reach them or they don't speak your language. You tell us who to contact and what to ask or tell them, and we reply to you on the request.
- Who can order it: customers on every plan, from the Service Order page of your account.
- What it costs: $5 on every plan, deducted from your balance when you order. If the work involves extra costs, for example shipping, we tell you the estimated price first. You confirm or reject it on the request.
- What we need from you: the supplier's full name, address, phone number and website, and exactly what you want to ask or tell them.
- Canceling: while the request is Submitted by customer, you can cancel it and get the fee back. See How to cancel or edit a special request.
For the steps, see How to request Contact Supplier. For the languages our own team speaks, see Which languages does Tiptrans support?
Check supplier
Before you pay a supplier you don't know, you can order Check supplier on the same Service Order page. We check the supplier's phone, internet and public registry records. Give us their full contact details. It costs $10 on every plan.
Current prices are on the price list.