Invoices and labels in the box: remove them or add your own
A seller's invoice inside the box ships with the package unless you order Remove invoices. Attach documents adds your own invoice or label, in addition to the customs invoice. Old shipping labels are removed, covered or blacked out when we ship.
A seller's invoice packed in the box ships with the package unless you order Remove invoices. To send your own invoice or label with a package, order Attach documents. When we ship a package, it gets a new label from your carrier, and we remove, cover or black out the old labels.
Remove the seller's invoices
- Unless you order Remove invoices, a seller's invoice packed inside the box ships with the package.
- Remove invoices takes out the original invoices from both outside and inside the package, for example when the package is a gift.
- It covers invoices only. Price tags and labels attached to the items themselves, such as tags on clothes, stay on.
- When you order a consolidation, you can ask for invoice removal in its special instructions instead. See Consolidation explained.
| Fee | Standard | Premium | Business Premium |
|---|---|---|---|
| Remove invoices | $2 | $1 | $0.50 |
Remove invoices doesn't lock the package: you can request dispatch while it is still open, and we always finish it before the package ships. On the price list it appears as Remove papers. For the steps, see How to request invoice removal from a package.
Add your own invoice or label
To ship with an invoice of your own, order the Attach documents special request and upload the file. We print it and attach it to the package, inside the box or outside, as you describe. Your invoice travels in addition to the customs invoice made from your declaration; it doesn't replace it. For most shipments, we send the details from your declaration straight to the carrier, so you still have to fill in the content declaration, and it must match your invoice. Otherwise the carrier gets two different sets of details. Attach documents costs $4 on Standard, $3 on Premium and $2 on Business Premium.
For the steps, see How to attach own invoice to a package. Current prices are on the price list. For how the customs invoice works, see Customs declarations and values explained.
Original shipping labels
- When we dispatch your package, it gets a new label from the carrier you chose.
- We automatically remove, cover or black out the seller's old labels, or parts of them, so the carrier reads only the new label. Some old labels may stay on the box.
- To have all the old labels removed completely, write it in the Note box on the Package detail tab: select Dispatch instructions, type your request and click Save. Do this before you request dispatch. Dispatch instructions cost $3 on Standard, $2 on Premium and $1 on Business Premium (Specific instructions on the price list).
- There is no separate special request for label removal, and Remove invoices doesn't cover shipping labels.