How to enter a Tiptrans address at checkout
Copy your Tiptrans warehouse address from your account into a store's checkout. What each line means, where your suite number goes, when the word Tiptrans is required, and what to do when the form is too short.
Copy the address of the warehouse your seller ships to from your Tiptrans account into the store's delivery address form. Every address needs three things: your full name, your suite number (your Tiptrans customer ID) and the word Tiptrans. Your addresses are ready as soon as you open an account.
- Sign in to your account. Your addresses are on the Account page, in the Your Local Addresses box.
- Find the warehouse your seller ships to: UK, Germany, Czech Republic, Hong Kong or China. Read the Important note under the address: it says which packages that warehouse accepts.
- In the store, add a new delivery address and copy each line into the matching field (see the table below).
- Put your suite number next to your name, in the company field or in address line 2.
- Enter Tiptrans in the company field, if the form has one. For the German warehouse this is required.
- If the store asks for a phone number, see Which phone number do I use, and can it receive SMS codes?
- Before you pay, check the saved address: your name, your suite number, Tiptrans, and the warehouse street, postcode and country.
To choose the warehouse, see Which Tiptrans warehouse should I use?
What each line means
| Line in your account | Where it goes in the checkout form |
|---|---|
| Tiptrans | Company name. Without a company field: address line 2, with your number, for example "Tiptrans 12345". |
| Your name and number, for example "Jane Smith, Ste 12345" | Name: your full name as registered, with the number if it fits |
| Street, unit and building | Address line 1 |
| Town or city | City |
| Postcode | ZIP or postal code. Hong Kong has no postcodes: enter 00000, as shown. |
| Line in brackets, for example (Merseyside) | State, county or region, only if the form asks for one |
| Country | Country: the warehouse country, not your home country |
| Phone | Phone, if the store requires one |
The first lines look different at each warehouse:
| Warehouse | First lines of your address |
|---|---|
| UK, Germany | Tiptrans, then Your Name, Ste 12345 |
| Czech Republic | Tiptrans, then Your Name, Suite 12345 |
| Hong Kong | Tiptrans 12345, then Your Name |
| China | Tiptrans 12345, then the address in Chinese, then Your Name, Suite #12345 |
Name, suite number and Tiptrans
- Suite number: staff use it to match the package to your account. If the name on the label differs from the name on your account, the suite number decides and a fee for another name on the label applies. So use the full name you registered with.
- Short forms are fine: if the form doesn't accept "Ste", "Suite" or "#", leave them out and keep the number, for example "Tiptrans 12345".
- Tiptrans: write only "Tiptrans", not the company's full legal name or the names of our partners.
If the form is too short or changes your address
- Keep the street, building, unit, postcode and country complete. Shorten the name line instead.
- If the store suggests a "corrected" address, check that Tiptrans and your suite number are still in it before you accept it.
- Germany: "Hauptstrasse", "Hauptstraße" and "Hauptstr." are all correct, and so are "Neugersdorf" and "Ebersbach-Neugersdorf".
- If there is no room for your suite number at all, keep at least your full name and Tiptrans. Staff can usually still find the package by your name, but it takes longer, and if we can't tell whose package it is, an Owner identification fee applies. See What if the label is missing my name or suite number?
China warehouse: use the Chinese address
- Use the Chinese address shown in your account. Don't add English characters except Tiptrans, Suite, your number and your name.
- The How to use your address in China box splits the address into the fields Chinese forms use: Country (国家), Province (省份), City (城市), District (区), Town (镇或街道), Location (详细地址) and Post code (邮政编码).
- Send the seller the Chinese note shown under Please attach this note for the seller:, for example in the order message. It asks the seller to write your English name and suite number on the waybill, so that we can add the package to your account straight away.
Address type and business use
If a store or courier asks for the address type, choose business or commercial: our addresses are warehouses, not homes. Don't use your Tiptrans address and suite number as the registered address of your business; our Terms and Conditions don't allow it.
What happens next
When the package reaches the warehouse, staff add it to your account and email you: Package #… just arrived at your Tiptrans box. You don't need to announce it in advance. See Do I need to tell Tiptrans about an incoming package?