Which phone number do I use, and can it receive SMS codes?
When you need a phone number at checkout for a Tiptrans warehouse address, which number to enter, how to format it, and why you can't use a warehouse number for SMS verification codes. Plus alternatives such as your own SIM or Assisted Purchase.
You don't need to enter a phone number unless the store's form requires one. If it does, enter the phone number shown with the warehouse address in your account. No, you can't use a warehouse number for SMS verification codes: Tiptrans doesn't receive or pass on codes.
Which number to enter
- If the phone field is optional, you can leave it empty.
- If the form requires a phone number, enter the number shown with the address you deliver to. This works at every warehouse. The numbers are on the Account page under Your Local Addresses, on the Phone line of each address. Each warehouse has its own number, so use the one that belongs to the address you deliver to.
- China (Shenzhen): the address lists two numbers, marked 座机 (landline) and 手机 (mobile).
- You can enter your own number instead. Then the carrier's delivery messages come to you.
For the other address lines, see How to enter a Tiptrans address at checkout.
How to format the number
- If the form has a separate country or dialing code field, select the warehouse's country there and type the rest of the number without the country code.
- Hong Kong: the warehouse number is a landline. Local forms expect it without +852.
- If the form rejects the number, remove spaces, brackets and the country code, and check that the selected country matches the warehouse.
Can the warehouse number receive SMS codes?
No. Many stores send a one-time code by SMS when you register or check out, and many accept only a local mobile number. Tiptrans staff don't receive, read or pass on these codes, and we don't open store accounts in your name.
If a store insists on SMS verification, you have these options:
- Your own mobile number, if the store accepts numbers from your country.
- A local SIM card or e-SIM for the store's country, which you set up yourself. Staff can't activate a SIM or e-SIM for you at the warehouse.
- Someone you know in that country, who can receive the code on their local mobile number.
- Assisted Purchase: we buy the item for you, so you don't need your own account at the store. See Assisted Purchase explained.
If a store still won't accept the number
Contact us from the email address registered in your Tiptrans account. Include the store, the warehouse you ship to, the number you entered and the error message. A screenshot helps.