Can I move a package to another warehouse?
Between some warehouses, yes. The Warehouse transfer service moves a package between the Czech and German warehouses and from China to Hong Kong; for other routes you ship it to your own address at the other warehouse. A package can't move to another account.
Between warehouses, yes. The Warehouse transfer service moves a package from the Czech warehouse to the German warehouse and back, and from the China warehouse to Hong Kong. For any other route, you ship the package to your Tiptrans address at the other warehouse. Between accounts, no: a package stays in the account it was added to. See Can I change my email, name or other account details?
Warehouse transfer
A warehouse transfer moves the package to the other warehouse and keeps it in your account. It keeps its ID, photos and content declaration.
| Route | Price | Contents must be declared first |
|---|---|---|
| Czech Republic → Germany | $10 Standard, $5 Premium, $2 Business Premium | No |
| Germany → Czech Republic | $10 Standard, $5 Premium, $2 Business Premium | No |
| China → Hong Kong | SF Express rate for the package's weight and size | Yes. See How to declare package contents. |
- The transfer price is all you pay for the move. No dispatch fee is added.
- The price is deducted from your balance when you order, so your balance must cover it.
- The transfer doesn't change your free storage period.
- It is available on every plan. The package must be in the warehouse and not part of another open request, such as a dispatch request or a consolidation.
- There is no transfer service on other routes, for example from the UK or from Hong Kong.
To order it:
- In Packages & Shipments, click the ID of the package and open the Special request tab.
- Click Warehouse transfer to … with the name of the destination warehouse, for example Warehouse transfer to Germany.
- Check the Transfer price and click Order transfer.
If the tile is not a link, the page tells you why: Warehouse transfer is not available for this package, a balance that is too low (with a Top up link), or, for China, contents that still need to be declared.
After you order
- The package status changes to Shipment request, and to Warehouse transfer once it leaves.
- You can't cancel a transfer yourself. If you need to stop it, contact us straight away with the package ID. If we can still stop it, we refund the transfer price and charge a $1 cancellation fee, unless the mistake was ours.
- We email you when the package arrives. From then on it is an ordinary package at the new warehouse: you can ship it with that warehouse's carriers or consolidate it with your other packages there. See Consolidation explained.
Shipping a package to another warehouse
On any other route, request dispatch and ship the package to your own Tiptrans address at the other warehouse, like any other shipment. Your account has an address at every warehouse; you find them under Your Local Addresses on your account home page.
- You pay the usual shipping cost and service fees. See How are shipping costs and service fees calculated?
- The package goes to an address other than your registered shipping address, so you need Drop Shipping or a change of your shipping address first. See Drop Shipping explained and How to change shipping address.
- The destination warehouse must accept packages from the country you send from. The UK warehouse accepts only packages sent within the UK, the German warehouse only packages from Germany and the EU, and the China warehouse only packages from mainland China. The Czech and Hong Kong warehouses accept packages from anywhere. See Which Tiptrans warehouse should I use?
- A package sent into the Czech warehouse from outside the EU, for example from the UK, Hong Kong or China, has to clear customs on arrival. See Importing into the EU: a guide.
- When it arrives, it is added to your account as a new package with a new ID.