Warehouse opening hours and contact details
Opening hours of the Tiptrans warehouses, what happens to deliveries outside those hours and on holidays, how carriers reach each warehouse, and how to contact customer support.
Tiptrans warehouses receive packages on working days, Monday to Friday, during the hours below (local time). They are closed on weekends and on the public holidays of their country. Customer support works by email: write from the email address registered in your Tiptrans account.
Opening hours
| Warehouse | Open (local time) |
|---|---|
| United Kingdom | Monday–Friday, 9:00–16:00 |
| Germany | Monday–Friday, 8:00–14:30 |
| Czech Republic | Monday–Friday, 8:00–16:00 |
| Hong Kong | Monday–Thursday, 9:00–17:00; Friday, 9:00–16:00 |
| China (Shenzhen) | Monday–Friday, 8:30–18:00 (lunch break 12:00–13:30) |
- The bottom of every page in your account shows the current time in Hong Kong and Shenzhen, in the Czech Republic and Germany, and in the UK.
- If the seller lets you choose a delivery time slot, for example on Amazon, pick one within these hours.
Deliveries outside opening hours
- If a courier tries to deliver when the warehouse is closed, for example at the weekend, it tries again automatically on the next working day. You don't need to write to us, even if you get a notification about the failed attempt.
- Some couriers show a package as delivered at the weekend but hand it over to the warehouse on the next working day.
- We can't tell you when a seller or courier will deliver. Check the tracking they gave you.
- If tracking says delivered and the package still isn't in your account one working day later, see Why is my delivered package not in my account?
Holidays and seasonal closures
- Each warehouse follows the public holidays of its own country. For example, the German warehouse is closed on German public holidays even when the other warehouses are open.
- Before a closure, your account shows a Holiday closure notice with the dates above that warehouse's address. It appears up to a week in advance and stays until the closure ends.
- Couriers usually don't deliver on public holidays either. Waiting packages arrive on the next working day, and because there are more of them, adding them to accounts can take longer. See Processing times explained.
Information for carriers
- Carriers can deliver at any time during opening hours. They don't need to phone ahead at any warehouse.
- Each warehouse's phone number is on the Phone line of its address under Your Local Addresses in your account. A carrier can call the Hong Kong warehouse to check that it will be open on a planned delivery date. The German warehouse doesn't take phone calls.
- These hours are for deliveries. To collect a package yourself or with your own carrier, see Can I collect my package in person or with my own carrier?
Contacting customer support
- Write to the email address on Contact us. Send your message from the email address registered in your Tiptrans account: for security reasons, we can't act on messages from other addresses.
- The Contact us page also lists our office phone numbers in Hong Kong, the Czech Republic and the UK, with the languages spoken, and shows whether each office is open now. The Hong Kong office keeps the Hong Kong warehouse hours above. The Czech office is open Monday–Friday, 9:00–16:00 local time. The UK phone line is answered Monday–Friday, 9:00–16:00 UK time.
- Business Premium includes phone, email and priority chat support. To change your plan, click Upgrade on the Account page.