Do I need to tell Tiptrans about an incoming package?

No. You don't need to announce incoming packages, send us tracking numbers or forward courier PIN codes. When a package reaches the warehouse, staff add it to your account and email you. The exceptions are Amazon one-time delivery codes and a few special shipments, listed below.

What happens when a package arrives

1. The carrier delivers the package to the warehouse.
2. Staff match it to your account by the name and suite number on the label and add it, usually within 24 hours on working days. See Processing times explained.
3. You get an email: Package #… just arrived at your Tiptrans box.

A "delivered" status from the carrier doesn't mean the package is already in your account. If it still isn't there after one working day, see Why is my delivered package not in my account?

So that staff can match the package, enter your address exactly as shown in your account. See How to enter a Tiptrans address at checkout.

No advance notice needed

• Your account has no form for announcing packages, and you don't need one.
• Sending us the tracking number or the seller's name in advance doesn't speed anything up. We can't follow a package before it reaches the warehouse.
• If a carrier tries to deliver at the weekend and you get a notification about it, you don't need to write to us. Carriers try again automatically on the next working day.

Courier PIN codes

You don't need to forward a PIN, password or collection code that a courier such as PPL or DPD sends you. The warehouse accepts packages without them.

Exception: Amazon one-time codes

Some Amazon deliveries, for example from Amazon.de, need a one-time code before the courier hands over the package. Send us that code as soon as you get it, so that we have it when the courier arrives.

1. When Amazon sends you the one-time code, copy it.
2. Email it right away to [email protected].
3. In the subject, write the warehouse code followed by DELIVERY PIN CODE, for example DE DELIVERY PIN CODE. Use CZ, DE, UK, CN or HK for the warehouse the package is going to.

When to contact us before a package is sent

• Oversize packages need our approval before you send them to the warehouse. See Storage space per plan: what if a package doesn't fit?.
• Items that may need an export or import license or other special documents: check with support before you ship them to the warehouse. See Prohibited and restricted items.
• Cash on delivery: we pay the courier and charge the payment to your balance. If the seller wants the price of the goods on delivery, contact us first: we accept it only when we have approved it in advance and your balance covers the amount. See Where can I use Cash on Delivery?