Which Tiptrans warehouse should I use?
Use the warehouse in the country your seller ships from: China for mainland Chinese sellers, the UK for UK sellers, Germany or the Czech Republic for EU sellers, and the Czech Republic or Hong Kong for the rest of the world. What each warehouse accepts.
Use the warehouse in the country your seller ships from. The China warehouse (Shenzhen) is for mainland Chinese sellers, the UK warehouse for UK sellers, and Germany or the Czech Republic for EU sellers. For sellers anywhere else, use the Czech Republic or Hong Kong, the two warehouses that accept packages from anywhere in the world.
Our warehouses
Your account has an address at each of the five warehouses. Find them under Your Local Addresses on the Account page.
| Warehouse | Location | Accepts packages from |
|---|---|---|
| China | Shenzhen | Mainland China only |
| Hong Kong | Hong Kong Island | Anywhere in the world |
| Czech Republic | Rumburk | Anywhere in the world |
| Germany | Ebersbach-Neugersdorf, on the Czech border | Germany and other EU countries only |
| United Kingdom | Bootle, near Liverpool | The UK only |
Tiptrans has no warehouse or partner address in any other country, for example in the USA, Canada, Japan, France or Switzerland. Send every purchase to one of these five addresses. No warehouse accepts plants. For tea, the rules differ by warehouse: see Prohibited and restricted items.
Which warehouse for which seller
| Your seller ships from | Use |
|---|---|
| Mainland China, for example Taobao or 1688.com | China |
| China, but the seller won't deliver to a mainland address | Hong Kong |
| Hong Kong, Japan or elsewhere in Asia | Hong Kong |
| The UK | United Kingdom |
| Germany or another EU country | Germany or Czech Republic |
| The USA or anywhere else | Czech Republic or Hong Kong |
Rules for each warehouse
China (Shenzhen)
- Accepts only packages sent from within mainland China. Because of high import taxes, packages from other countries are not accepted.
- Packages stored here can also ship with Hong Kong carriers. The price shown already includes moving the package to Hong Kong.
Hong Kong
- Accepts packages from anywhere in the world. No import tax is charged on common goods.
- On the Standard plan, each package received in Hong Kong costs $5. Premium and Business Premium members pay nothing.
- Shipping from Hong Kong to the USA is possible only with duties and taxes paid in advance (DDP). See Shipping to the USA.
Czech Republic
- Accepts packages from anywhere in the world.
- A package from outside the EU goes through EU customs when it arrives, so import charges and customs handling fees may apply. See Importing into the EU: a guide.
Germany
- Accepts packages from Germany and other EU countries only. Packages from outside the EU are not accepted; use the Czech address for them.
- Packages stored here can also ship with Czech carriers. The price shown already includes moving the package across the border.
- For German shops, see Shopping from German stores: a guide.
United Kingdom
- Accepts packages sent from within the UK only.
How to choose
- Find out which country the seller ships from, and pick the warehouse from the table above.
- Check onward shipping from that warehouse in the shipping cost calculator. Carriers, prices and restricted items differ between warehouses, so check the prohibited and restricted items list for that warehouse too. See Which carriers ship from each warehouse?
- Send purchases you want to ship together to the same warehouse. Packages in different warehouses can't be consolidated. Moving a package to another warehouse later costs extra, and the transfer service covers only the routes between the Czech Republic and Germany and from China to Hong Kong. See Can I move a package to another warehouse?
- Give the seller your full address for that warehouse. See How to enter a Tiptrans address at checkout.
If a package comes from the wrong origin
You are responsible for using each warehouse only for the origins it accepts (section 4.11 of the Terms and Conditions). A package from an origin that the warehouse doesn't accept is not added to your account. If a delivered package doesn't appear in your account, see Why is my delivered package not in my account?