Package has arrived: what to do next
Your package is in your Tiptrans account. Check it, then ship it on its own or wait and consolidate it with others. To ship, declare the contents, choose a carrier, pay from your balance and request dispatch.
When you get the email Package #… just arrived at your Tiptrans box, the package is in your account and stored free for 30 days. Nothing is shipped until you ask: you can ship it on its own now, or wait for more packages and combine them into one shipment.
Check the package
- Sign in and open Packages & Shipments. Click the package ID, for example #1234A.
- On the Package detail tab, check the warehouse, the arrival date, the size, the weight and the photos of the box and its label. These photos are free.
- The Check list on the right shows what is still missing before the package can be sent: Content description, Carrier and Insurance.
The Free storage column in Packages & Shipments shows how many free days are left. After 30 days, or when your storage space is full, a storage fee applies. See Free storage and storage fees explained.
Ship now or wait and consolidate
- Ship it on its own if you don't expect more packages at this warehouse soon. Continue with Ship the package below.
- Wait and consolidate if more packages are on the way to the same warehouse. When they have arrived, combine them on the Consolidate tab and ship them as one parcel. This usually costs less than shipping each package separately. See Consolidation explained and How to order consolidation.
Optional services before shipping
Order these on the package's Special request tab. Each one has a fee, shown next to its name. While most requests are open, the package is locked and can't be dispatched. Remove invoices and Attach documents don't lock it: you can request dispatch at the same time, and we always finish them before the package leaves.
| If you want to | Order | See |
|---|---|---|
| See what's inside | Content photos or Check contents | Can I see what's inside my package? |
| Strengthen weak or damaged packaging | Repack or Extra tape | How to request package repacking |
| Make the package smaller to save on shipping | Shrink package | How to request package shrinking |
| Ship the items as separate parcels | Split package | How to request package splitting |
| Take out the seller's invoice | Remove invoices | How to request invoice removal from a package |
| Add your own invoice or label | Attach documents | How to attach own invoice to a package |
| Send it back to the seller | Return package | How to return a package to the seller |
| Have it destroyed | Destroy package | How to request package destruction |
Ship the package
- Declare the contents. On the Content description tab, enter each item with its quantity and value. You are responsible for a correct declaration. See How to declare package contents.
- Choose a carrier. On the Shipping method tab, compare the carriers, prices and delivery times offered for your package, and click the one you want. See How to choose a carrier.
- Decide on insurance. In the Check list, click change next to Insurance. Without insurance, only the shipping cost is refunded if the package is lost. See Shipping insurance explained.
- Check the price and your balance. The Check list shows the total: shipping cost, service fee and insurance. If your balance is too low, you see Package is ready to ship, but first you need to top up your account and a Top up link. See How to top up balance.
- Request dispatch. When the Check list shows Ready to send!, click Dispatch package. See How to dispatch a package.
Topping up or paying doesn't send anything on its own. Every package needs its own dispatch request.
What happens next
- You see Package dispatch ordered. We'll e-mail you to confirm (usually within 1 working day). The total is deducted from your balance.
- Requests are handled in the order they come in. If you are in a hurry, click Priority Dispatch instead of Dispatch package; it moves your request to the front of the queue for a small extra fee. See Processing times explained.
- When the package leaves the warehouse, we email you Your package #… has been shipped with the carrier and the tracking number. Sometimes the tracking number follows in a later email. See Why is my tracking not working or not updating?
- If a request can't be processed, see Why was my shipment request canceled?