Why can't I dispatch my package?
The Check list and the Shipping method tab show what blocks a dispatch: missing declaration or carrier, no rate for your address, restricted items, a missing Drop Shipping address, same-country shipping, Hong Kong to USA DDP, or a balance that is too low.
The Check list on the package page shows what is still missing, and the Shipping method tab shows a message when the package can't ship as it is. Find the message below.
Messages and what to do
| What you see | What to do |
|---|---|
| Your package cannot be sent until you fill in the content description and select a carrier. | Declare the contents on the Content description tab and choose a carrier on the Shipping method tab. See How to dispatch a package. |
| No carriers on the Shipping method tab | We have no rate for this package to your address, or the route is suspended (see Suspended and limited shipping routes). Contact us for a quote. See How to get a shipping quote. |
| An Important box about sensitive or restricted items | Staff found items that can't ship as general goods. Choose one of the options offered, or move the sensitive items into a separate package. See Prohibited and restricted items and Can I split a package into several shipments? |
| DS address is missing | Add the Drop Shipping address. See How to activate and use Drop Shipping. |
| Same-country shipments are available only with a Business Premium account. | Your address is in the warehouse's own country. Upgrade to Business Premium or contact us. |
| A box about DDP shipping from Hong Kong to the USA | This route ships only with DDP, by FedEx (or UPS with a Business Premium DDP deposit), and needs an individual quote. Complete the declaration with a 10-digit US tariff (HTS) code for each item and contact support. See Shipping to the USA. |
| Unfortunately, we can not send packages to your country | We don't ship to that country at the moment. See Where does Tiptrans ship? |
| Something went wrong with your dispatch order. Please contact us. | Something changed on the package while you were ordering, for example the price. Reload the page and try again. If it happens again, contact us with the package ID. |
Other causes
- Package processing in progress. Values can no longer be changed. A consolidation or a special request such as a repack is still open. Wait for the email that it is finished, then dispatch.
- Package is ready to ship, but first you need to top up your account. Your balance doesn't cover the total. Click Top up; the missing amount is filled in for you. See How to top up balance.
If your message isn't listed, contact us with the package ID and a screenshot of the message.