Can I collect my package in person or with my own carrier?
Yes. With the Third-party pick-up service, you, another person or a carrier you book yourself can collect a package from any Tiptrans warehouse. How activation and identity verification work, what we do, what it costs and the limits.
Yes. Order the Third-party pick-up service for the package, and we hand it over at the warehouse to you, to a person you send or to a carrier you book yourself. The service works at all Tiptrans warehouses. You activate it once for your account, usually with an online identity check, and pay for it per package.
When to use it
- You want to collect the package in person, or send another person to collect it.
- You have your own shipping label for it, for example a prepaid Vinted label.
- You have your own contract with a carrier and want to use your own rates.
- The carrier you want isn't offered from that warehouse. See Which carriers ship from each warehouse?
- You want to ship by container or other freight with a freight forwarder you hire yourself.
Activation and identity verification
- The service is available on every plan, but it isn't active on new accounts. You activate it once for your whole account, with the Activate button on the Third-party pick-up tile of a package in the warehouse.
- If you have already verified your identity with us, the service is activated at once.
- Otherwise, Activate starts an online identity verification of the account holder with our verification provider Didit, and we also email you the link. When the verification is approved, the service is activated automatically. If the link expires before you finish, click Activate again.
- For some accounts, we need to review the activation first. The tile then says Feature not activated. Contact us for more details. or Activation is currently not available. Contact us for more details. Contact us and we review your account.
For the steps, see How to arrange a pickup from the warehouse. For identity verification in general, see When does Tiptrans require identity verification?
What we do and what you do
| You | Tiptrans |
|---|---|
| Place the pick-up order in your account and pay for it | Prepares the package and marks it Ready to collect |
| Book your carrier, agree the pickup date and create the label | Prints and attaches the documents you upload with the order |
| Give the carrier any forms or details it asks for | Hands the package over only after checking the ID of the person collecting it |
| Change or cancel your carrier booking yourself | Doesn't book carriers, change bookings or deal with your carrier for you |
- The pick-up order is also the dispatch request for the package. You don't request dispatch separately.
- If your carrier contacts the warehouse about the collection, we help with the handover.
For what to enter on your carrier's booking, see How to fill in carrier paperwork for a third-party pickup.
What it costs
| Fee | Standard | Premium | Business Premium |
|---|---|---|---|
| Third-party pick-up service, per order | $15 | $10 | $10 |
| Package handling, per CBM of package volume | $50 | $40 | $20 |
| Dispatch fee | $5 | $0 | $0 |
- The handling fee is proportional to the package volume (length × width × height). For example, a 40 × 30 × 20 cm package is 0.024 CBM, so handling costs $1.20 on Standard and the whole order $21.20 ($10.96 on Premium, $10.48 on Business Premium).
- If you ordered prepaid duties and taxes for the package, they are added to the total.
- We don't charge shipping. You pay your carrier directly.
- The total is deducted from your balance when you place the order, so your balance must cover it. The order form shows the Cost breakdown before you confirm.
- Each order covers one package. To hand over several packages in one collection, consolidate them first or place an order for each. See Consolidation explained.
- To cancel before the package is collected, contact us. We refund the order except for a $1 cancellation fee. If the cancellation is our mistake, there is no fee.
Current prices are on the price list, in the Container/truck loading/pickup row (service fee plus the price per CBM) and the Shipped packages row (dispatch fee).
Limits
- Warehouses: available at all Tiptrans warehouses: China (Shenzhen), Hong Kong, Czech Republic, Germany and the UK. Packages in two warehouses need two orders and two collections.
- Before you order: the package must be in the warehouse with its contents declared, and it can't be part of another open request, such as a dispatch request or a consolidation.
- Days and times: packages are handed over on working days during opening hours, not on weekends or public holidays. Czech Republic: collections between 8:00 and 16:00. For the other warehouses, see Warehouse opening hours and contact details.
- What can be shipped: our rules on prohibited and restricted items still apply, and so do your carrier's rules. See Prohibited and restricted items.