How to fill in carrier paperwork for a third-party pickup
When your own carrier collects a package from a Tiptrans warehouse, you book it yourself. What to enter as sender and pickup address, where to find the weight and size, which documents to prepare and how they get onto the package.
When your own carrier collects a package from a Tiptrans warehouse, you create the booking and the label yourself, in your carrier account or on its booking site. This guide shows what to enter. Place the pick-up order in your account first; see How to arrange a pickup from the warehouse.
- Check which warehouse holds the package in the Warehouse column of Packages & Shipments. Each warehouse's address is in the Your Local Addresses box on the Account page.
- In your carrier account or on its booking site, start a shipment with a pickup (collection) from the sender.
- As the sender, enter your own name with Tiptrans as the company, and the address of that warehouse: street, city, postcode and country, exactly as shown in your account.
- Enter the weight and size shown in the Dimensions column of Packages & Shipments (in cm and kg).
- Enter the recipient and the destination address, and describe the contents and their value the same way as in your content declaration.
- Choose a pickup date: a working day when the warehouse is open, after we email you that the package is Ready to collect.
- Create the shipping label and any documents your carrier needs, and upload them to your pick-up order. We print them and attach them to the package.
- Tell us in the pick-up order which carrier is coming and when, with the booking or waybill number.
Sender and pickup address
- Sender: always your own name together with Tiptrans, as in your address.
- Pickup address: the warehouse where the package is now. Don't use the address of another Tiptrans warehouse, even if you hold an address there too. Hong Kong: enter 00000 as the postcode.
- More company details: if your carrier asks for a full legal company name, a registration number or a tax number, contact us before you book, and use the details exactly as we give them.
We don't share our business registration documents with customers or provide company information for customers' own transactions. You may not use Tiptrans's company details or registration for your own purposes or pass them on to anyone else.
Documents for the carrier
| Document | Who prepares it | How it gets to the package |
|---|---|---|
| Shipping label | You, in your carrier account | Upload it with the pick-up order. We print it and put it on the package. |
| Commercial invoice or other customs documents | You | Upload them with the pick-up order. We print them and attach them. |
| Booking or pickup confirmation | Your carrier | Keep it, and put the booking number in your pick-up order. |
- Got the label after you placed the order? Click open next to the request in the History table on the Special request tab, attach the file and click Continue.
- If your carrier needs an invoice stamped or signed by the warehouse, contact us before you book.
Changes and problems
- To change or cancel the pickup, contact your carrier. We can't change your booking. Then send us the new date through open on the request.
- A carrier that comes before the package is Ready to collect, or when the warehouse is closed, can't take the package.
For pickup days, fees and what we do at the handover, see Can I collect my package in person or with my own carrier?
If something in the paperwork is unclear, contact us. Include the package ID, the SR number of your pick-up order, the carrier and the destination, and the field or document you need help with.