Oversize packages, pallets and freight
Tiptrans mainly ships parcels by air. Heavy-parcel services, pallets from every warehouse except Hong Kong and surface mail from Hong Kong exist on some routes, but we don't offer container freight. How to check your route and get a quote.
Each warehouse has its own size limits. The Czech and German warehouses have none, Hong Kong takes regular parcels up to 30 kg per piece, and the China and UK warehouses take pallets only if the goods can be unpacked by hand. Beyond parcels, some routes offer heavy parcels, pallets or slow surface mail, but we don't arrange container (FCL or LCL) sea freight. The shipping cost calculator shows what is available for your shipment.
Size limits by warehouse
- Czech Republic and Germany: no size limit.
- Hong Kong: regular parcels only, up to 30 kg per piece. No oversize items and no pallets.
- China and UK: pallets are accepted only if the goods on them can be unpacked by hand. The warehouses have no pallet truck, so a shipment that needs handling equipment is refused.
A package counts as oversize when the shipping cost calculator can't calculate a shipping rate for it.
- Ask us before you have an oversize package sent to the warehouse. Without our approval, it may be delayed or cost extra.
- Check the calculator before you buy something large or heavy. Carriers have their own size and weight limits, and a big package can cost much more to ship than the item suggests. See How to get a shipping quote.
What you can ship
| Option | Where | How to get it |
|---|---|---|
| Parcels by air, postal or express | All warehouses | Choose a carrier in the calculator or on the package's Shipping method tab. |
| Heavy parcels by air | Several warehouses, with couriers that have heavy-parcel or freight services | The calculator shows them when you enter the real weight and size. |
| Pallets and multi-piece shipments | Czech Republic and Germany: DHL Freight, up to 3,000 kg | Shown in the calculator where DHL Freight serves the route. |
| Pallets | China and UK | Ask support for a quote. Accepted only if the goods on the pallet can be unpacked by hand. The warehouses have no pallet truck, so a shipment that needs handling equipment is refused. |
| Surface mail (by sea) | Hong Kong: Hong Kong Post Surface Parcel, up to 30 kg | Shown in the calculator where Hong Kong Post offers it. |
| Sea shipping with duties paid (DDP) | China: some routes, on request | Ask support. It can take more than a month. |
| Container shipping (FCL or LCL) | Not offered | Use your own sea freight forwarder, see below. |
The weight range of every service is listed on Delivery methods. To send several boxes as one shipment, see Can I ship several boxes under one tracking number?
Surface and economy services can be suspended to some countries. See Suspended and limited shipping routes.
Using your own freight forwarder
For a full container, or goods too large or heavy for our carriers, use your own sea or cargo forwarder. If you buy from several suppliers, you can still have everything delivered to one Tiptrans warehouse, consolidate it there, and let your forwarder collect it:
- Collection from the warehouse: your forwarder picks up the goods after you order our Third-party pick-up service. The fees include a handling fee per cubic meter. See Can I collect my package in person or with my own carrier?
- Shipping to your forwarder's address: only Business Premium accounts may ship to another transport company. With other plans, the forwarder has to collect the goods.
We may refuse to consolidate oversized and palletized packages. Large consignments also take up storage space, and storage fees apply when your box is full. See Storage space per plan: what if a package doesn't fit?.
Getting a quote
- Try the shipping cost calculator first, with the real weight and dimensions. See How to get a shipping quote.
- If it shows Sorry, no results available. Please contact us to get quote., send a request through Contact us.
Include in your request:
- the warehouse the goods ship from,
- the destination country and the full delivery address,
- the number of boxes or pallets,
- the length, width and height of each box or pallet,
- the weight of each box or pallet,
- what the goods are,
- the package IDs, if the goods are already in your account.
Without complete dimensions and weights, we can't give an accurate quote.
If you're not sure whether an item can be shipped from a warehouse, contact us before you buy. Include the warehouse, the destination country, and the item's weight and dimensions.