Website errors: what to do

Most errors on the Tiptrans website go away when you open the page again or sign in again. For problems with signing in, see Can't sign in or forgot your password? Many other messages are not technical faults: they tell you that a rule in your account applies, and what to do about it. The sections below explain the common ones.

Open the page again or sign in again

• Form already submitted means the site received the same form twice, for example after a double click, after you went back with the browser's Back button and sent the form again, or after you signed in again in another tab. First check whether your first attempt went through, for example whether the request or change now shows in your account. If it didn't, open the page again from the menu and send the form once.
• You are sent back to the login page when your session has ended. Sign in again and repeat the last step.

Messages in your account

• Sorry, you've entered the wrong data. One of the fields has content the site can't accept. Check the required fields and use Latin characters. For the address rules, see How to change shipping address.
• This is not allowed. Contact us if you think it's an error. The action isn't possible for this item. If you think it should be, contact us.
• A storage line in red in the Info box, for example "Your Czech Republic storage is 120% full". This is not an error. You can still receive and ship packages, but we charge a fee for storing the items over your box size. See Storage space per plan: what if a package doesn't fit?.
• No carrier to choose, or a message on the dispatch form. See Why can't I dispatch my package? Routes that are currently closed are listed in Suspended and limited shipping routes, and you can ask for a price in How to get a shipping quote.
• A payment page that stays empty or shows an error. Don't send money until the payment details show correctly. See Payment failed or not credited: what to do.

Page not found or server error

• 404 ERROR with Nothing here means the page doesn't exist, often because of an old link. Go to the home page and use the menu, or sign in again.
• 500 Server Error is a problem on our side. Wait a few minutes and try again. If it continues, contact us with the page address.

Emails you didn't expect

If you get an email about something you didn't do, don't use its links. Sign in on the Tiptrans website directly and check your account. If nothing changed, you can ignore the email. If something changed that you didn't do, change your password and contact us straight away.

When to contact support

If a problem continues after these checks, write to us through Contact us from the email address registered to your account. Include:

• your customer ID (suite number),
• the exact error message and a screenshot of the whole page,
• the page address and what you clicked just before the error,
• the package ID, invoice number, warehouse or destination country, if the problem concerns one of them,
• the device and browser you used, and when it happened.