When does Tiptrans require identity verification?
Most customers never need to verify their identity. Tiptrans asks for online verification after a security check and for a few services and destinations. How it works, what happens to your account meanwhile, and what happens if you don't complete it.
Only in specific cases. Most customers use Tiptrans without verifying their identity. We ask for online identity verification (KYC, "Know Your Customer") when a security check needs it, and a few services and destinations are available only to verified customers.
When we ask for verification
- After a security check. Our risk team can ask any customer to verify at any time. Typical reasons are high-risk destinations, large or unusual orders, payment problems or other unusual account activity.
- Third-party pick-up. To activate collection in person or by your own carrier, the account holder verifies once. See Can I collect my package in person or with my own carrier?
- A higher online top-up limit. If a PayPal or card top-up is over your limit, the Top up page may offer Verify identity. This is optional and raises your limit once the verification is confirmed. See Payment methods explained.
- Shipments to Indonesia and Kazakhstan. We ship there only to verified customers.
How online verification works
The verification runs online with Didit, our identity verification provider.
- Open the verification link. After a security check, we email it to you with the subject [action required] Please complete identity verification for account #…, and you may also get an invitation email from Didit. For pick-up activation and the top-up limit, you start the verification yourself in your account.
- Follow the on-screen instructions. Usually you photograph an identity document, such as a passport or ID card, and take a selfie. Use a document in the name of the account holder.
- When you finish, you see Verification received.
It usually takes only a few minutes. The link is personal: use it only for your own account and don't share it. If it no longer works, contact us and we send you a new one.
We may also ask for other documents, such as a utility bill or a power of attorney.
What happens to your account meanwhile
- After a security check, we may put your account on hold until the verification is approved. When you sign in, you then see Account on hold and can't use the account.
- Storage fees and membership fees keep accruing while the account is on hold.
- When the verification is approved, we restore access to your account. Depending on the case, this happens automatically or after our team has checked the result.
- A completed verification raises your account's verification level, which can mean higher spending limits.
If you don't complete it
- We can't take any further action on your account or your packages until the verification is approved. Customer support can't skip this step.
- You can't avoid the verification by asking us to return your packages to the sender instead.
- If you refuse to verify, or the verification fails, the account stays on hold, and we may suspend it permanently under our Terms and Conditions.
Questions about verification
Contact us from the email address registered to your account. How we handle your personal data is described in our Privacy Policy.