Which languages does Tiptrans support?
The Tiptrans website and customer account are available in English, Czech, French, Portuguese, Spanish, Chinese and Japanese. You can write to support in any language; we answer in the same language or in English.
The Tiptrans website and your customer account are available in seven languages: English, Czech, French, Portuguese, Spanish, Chinese (Simplified) and Japanese. You can write to customer support in any language, and we answer in the same language or in English.
Website and account
| Language | Website |
|---|---|
| English | www.tiptrans.com |
| Czech (Česky) | www.tiptrans.com/cs |
| French (Français) | www.tiptrans.com/fr |
| Portuguese (Português) | www.tiptrans.com/pt |
| Spanish (Español) | www.tiptrans.com/es |
| Chinese, Simplified (中文) | www.tiptrans.com/zh |
| Japanese (日本語) | www.tiptrans.com/ja |
- Changing the language: click a flag at the top of any page of the website. Your choice is remembered in that browser.
- First visit: we pick the language from your location or your browser's language setting. If neither matches one of our languages, you see English.
- Your account opens in the language you chose on the website.
- Emails: most emails we send you, for example when a package arrives, are in English.
Customer support
Customer support works by email. You can write to us in any language: we answer in the same language or in English. Our offices speak these languages:
| Office | Languages |
|---|---|
| Hong Kong | English, Cantonese, Filipino |
| Czech Republic | English, Czech |
| United Kingdom | English, Spanish, Italian, Cantonese, Mandarin |
Whatever language you write in, give all the details: the warehouse, the package ID or order, and what you need. Clear, short sentences get you an answer faster.
For how to contact support and our office hours, see Warehouse opening hours and contact details.
Help with stores in other languages
- Store lists on our website. Our lists of popular online stores in China, Germany, the Czech Republic and Hong Kong show an Open in English link next to each store. It opens the store through Google Translate, in the language you use our website in. Start with the online stores in China.
- Contacting a seller. We can contact a supplier or seller for you, in China or in any other country. See Can Tiptrans find products or contact suppliers for me?
- Buying for you. If a store isn't in English or doesn't accept your card, we can buy the items for you. See Assisted Purchase explained.