How to close your Tiptrans account
Empty the account first (no packages, zero balance), then write to us from your registered email address with your name and customer ID. Closing is final, and an account inactive for two years is closed automatically.
You can ask us to close your account at any time. Before we can close it, the account must hold no packages and its balance must be zero. Closing is final.
Before we can close it
The account must be empty:
- no packages are left in it, and
- the balance is zero.
- Dispatch every package, or have the ones you don't want destroyed. See How to dispatch a package and How to request package destruction.
- Bring the balance to zero. If money is left, ask for a refund (see Can I get my balance refunded?). If the balance is negative, top up the missing amount (see How to top up balance).
- Write to us through Contact us from your registered email address. Include your name and customer ID (suite number) and say that you want the account closed.
Inactive accounts
Under our Terms and Conditions, an account that has been inactive for two years is closed, and any remaining balance is forfeited. Sign in at least once every two years to keep your account.