Shopping from German stores: your German address
Your Tiptrans Germany address (with the word Tiptrans and your suite number), what to do when a store or seller won't sell to you, shipping from the German warehouse, and guides for Amazon.de, eBay.de, Vinted.de and Kleinanzeigen.
Give German stores your Tiptrans Germany address, and we receive the package at our warehouse in Ebersbach-Neugersdorf, on the Czech border, and ship it on to you. The address works for sellers in Germany and other EU countries, and it must always include the word Tiptrans and your suite number. Receiving packages at the German warehouse is free on every plan.
Your German address
Find it on the Account page of your Tiptrans account, in the Germany box under Your Local Addresses:
| Field | What to enter |
|---|---|
| Company | Tiptrans |
| Name | Your full name and suite number, for example "Jane Smith, Ste 12345" |
| Street | Hauptstrasse 22 |
| Postcode | 02727 |
| City | Ebersbach-Neugersdorf |
| State, if asked | Sachsen |
| Country | Germany |
- Tiptrans is required. DHL and Deutsche Post may not deliver a package without it. If the form has no company field, write "Tiptrans 12345", with your own suite number, in the second address line.
- Spellings: "Hauptstrasse", "Hauptstraße" and "Hauptstr." are all correct, and so are "Neugersdorf" and "Ebersbach-Neugersdorf".
- EU sellers only. The German warehouse accepts packages from Germany and other EU countries only. For sellers outside the EU, use your Czech address. See Which Tiptrans warehouse should I use?
For the phone number, see Which phone number do I use, and can it receive SMS codes? For how the lines fit other checkout forms, see How to enter a Tiptrans address at checkout.
If a store or seller won't sell to you
- The package went to a pick-up point, a Packstation or another address: it won't reach the warehouse on its own. See Can Tiptrans collect a package for me?
- Your card isn't accepted, the store wants a German payment method, or the seller won't ship to you: we can buy the item for you, also from private sellers on sites such as Vinted or Kleinanzeigen. See How to buy on Kleinanzeigen from abroad and Assisted Purchase explained.
Shipping from the German warehouse
- Carriers: you can also ship packages from the German warehouse with Czech carriers, for example Czech Post. The shipping price you see already includes moving the package across the border, which usually adds one working day. See Which carriers ship from each warehouse?
- Combining packages: only packages in the same warehouse can be consolidated. To bring packages from the Czech and German warehouses together, see Can I move a package to another warehouse?
- Restrictions: from Germany, Deutsche Post and DHL Germany don't take items with batteries at all, even within the EU (UPS and FedEx do), and food can't be shipped to the UK. See Prohibited and restricted items and Can I ship batteries or devices with batteries?
- Holidays: the German warehouse is closed on German public holidays. See Warehouse opening hours and contact details.
Store guides
- How to buy from Amazon.de and ship abroad
- How to buy on eBay.de and ship abroad
- How to buy on Vinted.de and ship abroad
- How to buy on Kleinanzeigen from abroad
Looking for more stores? See Best Online Stores in Germany.