How to buy on Carousell Hong Kong

Order the item as an Assisted Purchase: send us the link to the Carousell listing, and we contact the seller, pay, arrange delivery or a pickup, and store the item in your box at our Hong Kong warehouse. This helps because most sellers on Carousell Hong Kong prefer to meet in person or accept only cash or local bank transfers. You need a Tiptrans account and enough balance for the request fee.

Order the item

1. On Carousell Hong Kong, open the listing and copy its link.
2. Sign in to your account at Sign in.
3. In the Menu, click Assisted Purchase, then click Online store order.
4. Under Your shopping list name, enter a name, for example "Carousell".
5. Paste the link into Product URL, and enter the listing title as the Product name.
6. Under Specification (color, size, etc.), describe the item as the listing does, for example size, color and condition, and write that it should go to the Hong Kong warehouse.
7. Enter the Quantity and the Price (for 1 piece) from the listing, and choose HKD as the currency.
8. Click Continue. To add another listing, fill in the form again and click Continue.
9. When your list is complete, click Close list.

For the request fee, the processing fee and refunds, see Assisted Purchase explained. For more about the order form, see How to order an Assisted Purchase.

What happens next

• We contact the seller and check that the item is still available. We usually reply within one working day.
• We send you the final bill. Open the order and click CONFIRM fees; the total is deducted from your balance. We pay the seller only after you confirm.
• In most cases, the seller agrees to send the item to our Hong Kong warehouse, even if the listing offers only a meetup. The delivery cost, usually HKD 30 to 70, is paid on delivery and charged to your balance as cash on delivery (COD) after the item arrives.
• If the seller won't send the item, our team can collect it in person for USD 20 per hour plus transport costs. We confirm this with you before we go.
• When the item arrives, it appears in Packages & Shipments as a new package, and we email you. Ship it on its own or together with your other packages at the Hong Kong warehouse. See How to dispatch a package and Consolidation explained.

If you can pay the seller yourself

Some sellers send items by post or courier. If the seller accepts a payment method you can use, you can buy the item yourself and give the seller your Tiptrans Hong Kong address. See How to enter a Tiptrans address at checkout. If you've already paid and only need the item collected from the seller, see How to request a package collection.

Costs and rules at the Hong Kong warehouse

For the Hong Kong address, the fee per received package and what the warehouse accepts, see Shopping from Hong Kong stores: your Hong Kong address.