Can you collect my package from a pick-up point?
Yes. At our Czech warehouse in Rumburk, the pick-up points of DPD, PPL, Zásilkovna, Balíkovna and other carriers are in the warehouse building, and we collect from them free of charge. For other pick-up points, including a Z-BOX, and at every other warehouse, order the $5 Pick up package request.
Yes. At our Czech warehouse in Rumburk, the pick-up points of all carriers are in the warehouse building. Choose one of them when you buy, send us the pick-up code, and we collect the package free of charge. For a pick-up point outside our building, including a Z-BOX, and at all our other warehouses, order the paid Pick up package request.
Czech warehouse: pick-up points in our building
The building of our Czech warehouse at Slévačská 1558/46, Rumburk, has the pick-up points of these carriers:
- DPD
- PPL
- GLS
- WeDo
- DHL
- Zásilkovna (Packeta)
- Balíkovna
- 123kurýr
- FedEx
- UPS
- One Point
When you buy, for example on Vinted or in a Czech e-shop, choose your carrier's pick-up point at our warehouse address. Check first that the item can be shipped at all. See Prohibited and restricted items.
How to have it collected at the Czech warehouse
When the carrier tells you that the package is ready at the pick-up point, send us a message through the contact form. Write in it:
- Carrier: the carrier of the pick-up point, for example Zásilkovna or PPL.
- Pick-up code: the code from the carrier's notice.
- Your account: the email address of your Tiptrans account or your Suite number.
We collect the package free of charge, usually within 48 hours on working days. You don't need to order Pick up package for this. This free route works only for the pick-up points in our Czech warehouse building.
Other pick-up points and warehouses: the Pick up package request
For a pick-up point outside our Czech warehouse building, for example a Zásilkovna Z-BOX, and at all our other warehouses, we collect the package with the paid Pick up package request. Near our German warehouse in Ebersbach-Neugersdorf, for example, we have collected packages from DPD and GLS parcel shops and from a DHL post office branch (Postfiliale). The same request works when a carrier didn't deliver a package to the warehouse and left it at a pick-up point nearby instead.
- Wait for the notice from the pick-up point that your package is ready. It gives the shipment number and the pick-up code.
- Sign in to your account at Sign in and open Service Order.
- Click Pick up package. The request fee is shown next to the name.
- Under Assign a name to your request, enter a short subject, for example "DPD pickup 01234567890123".
- Under Describe your request, give the details listed below. The description must be at least 20 characters long.
- If the form shows Attach a file, click Choose file to add the pick-up point's notice, for example as a saved email or screenshot.
- Click Continue.
What to include in the request
| Detail | What to write |
|---|---|
| Network | The carrier or network of the pick-up point, for example DPD, GLS or DHL |
| Pick-up point | The name and full address of the pick-up point |
| Shipment number | The shipment or tracking number from the notice |
| Pick-up code | The code, password or PIN that the pick-up point asks for |
| Last day | The last day the pick-up point keeps the package |
| Sender | The seller or sender named in the notice |
| Contents | What is inside the package |
Write all these details in the description, even when you attach the notice. One request can cover several packages. Give the details for each of them.
What the request costs
The Package pick-up fee is $5 on every plan. It is deducted from your balance when you click Continue. If the collection costs more, we add the cost to the request under Estimated fees, and we don't collect until you confirm it. For the whole process, see How to request a package collection. Current prices are on the price list.
After we collect it
- We add the package to your account like any other package and email you Package #… just arrived at your Tiptrans box.
- If you ordered Pick up package, questions from us appear under Comments on the request.
- You can then ship the package. See How to dispatch a package.