Does Tiptrans open or inspect my packages?
Tiptrans doesn't open packages as a routine. We open one when you order a service that needs it or when a security or compliance check is needed. What we check, and what we never do with cards and codes.
Not as a routine. We open a package only when you order a service that needs it, such as content photos, or when a security or compliance check is needed. Customs can also open a package on its way to you.
When a package arrives
We photograph the outside of the package, including the label, measure it and add it to your account. We don't open it.
Because of that, staff and support can't tell you what a sealed package contains. If you are not sure which item is in which package, order content photos. See Can I see what's inside my package?
When we open a package
When you order a service that needs it
These requests mean staff open the package:
- Content photos and Check contents, to show you or check what is inside. See Can I see what's inside my package?
- Consolidation with packing type B or C, which throws away the original shipping boxes or packaging. See Consolidation explained.
- Split package, Repack, Shrink package and Remove invoices. See Can I split a package into several shipments? and Can my package be repacked or shrunk?
Security and compliance checks
Our Terms and Conditions allow two kinds of checks:
- Routine checks. We work with law enforcement and customs authorities. Routine checks can take place at our warehouses, and the authorities or our staff may inspect your shipments.
- Checking your declaration. We may inspect the contents to make sure that what you declared is accurate.
We may also check a package that looks broken, damaged or suspicious. If a check finds prohibited items, we can seize or destroy them, report the matter to the authorities and close the account without notice. See Prohibited and restricted items.
Customs on the way
Customs can open and inspect a package after it leaves our warehouse. This is more likely for large or unusual items.
What we check and what we don't
- Only the checks you ask for. With Check contents, you write what we should check or test, and we do that, nothing more. On a device, we can test basic functions, such as whether it switches on. More complex checks are charged at an hourly rate.
- We don't copy cards or codes. We never photograph, copy, scan or read out credit or debit card numbers, CVV codes, PINs or verification codes, and we never activate cards. Requests like these are refused.
To get a card or a letter with a code, ship it to yourself like any other package. See How to dispatch a package.